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Daire2265227410ym
Participant
April 12, 2022
Question

Crashing will cropping on Adobe Acrobat DC

  • April 12, 2022
  • 1 reply
  • 616 views

I print draings from autocad into a PDF template on adobe acrobat DC and in the last week acrobat has begun shutting down immediatelly while using the crop tool in the edit tab. This had worked perfectly in the past but my colleagues and I are all experiencing the same issue in the past few weeks. 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 12, 2022

    Hi Daire,

     

    Hope you are doing well and sorry to hear that.

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and try again.

     

    Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

     

    Also, try to reset the Acrobat preferences as described here, https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau..., and see if that works.

     

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Regards

    Amal

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