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Samantha246927942fei
Participant
June 1, 2022
Question

Create link button missing

  • June 1, 2022
  • 2 replies
  • 3644 views

I create several PDF files on a daily basis for which I have to create a link to be sent to a list of people. My coworkers all work on Acrobat DC Pro 32 bit, my version is Acrobat DC Pro 64 bit, and I can't seem to locate the button to create a link for the PDF file anywhere. For all my coworkers this is and always has been at the top right of the screen. I have used the search function, looked under all tools and am unable to create a link for any PDF document. How do I go about adding this feature to my version?

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    2 replies

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    Samantha Woolley
    Participant
    June 11, 2023

    Hello, I have started having this issue (the link button is missing), did you resolve the issue, if so please could you share how? Many thanks, Sam

    mariahweyne
    mariahweyne
    Inspiring
    June 13, 2023

     

    Check on the left hand side - circled in red. That creates a link for the document.

     

    Amal.
    Amal.
    Legend
    August 18, 2023

    I have 2023.003.2024 / 64-bit. Tried the repair function, and nothing was found wrong. I have a business license if that makes a difference and my company IT controls it.


    Hi there

     

    Please try to get in touch with your company IT and get the application updated to the version 23.03.20269.

    Yo can manually download the patch using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    ~Amal

    Amal.
    Amal.
    Legend
    June 1, 2022

    Hi Samantha

     

    Hope you are doing well and sorry for the trouble. 

     

    Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac). Go to Help > Check for updates and reboot the computer once.

     

    Also try to repair the installation from the help menu (Win Only) and see if that works.

     

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Please try to create a new test user profile with full admin rights in Win or enable the root account in Mac and try using the application there and check.

     

    You may also try to create the link and share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

     

     

    Regards

    Amal

    S
    Samantha246927942feiAuthor
    Participant
    June 1, 2022

    Hello Amal!
    The version is 22.1.20117. It's a business account at a larger corporation so I unfortunatley do not have access to creating admin test user profiles and such. I have already tried to repair the install which did unfortunately not solve my issue. 

    Amal.
    Amal.
    Legend
    June 3, 2022

    Hi there

     

    Please try to get in touch with the IT admin at your end to test the application the new user profile as suggested ealrier and see if that helps.

     

    Regards

    Amal

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