Create link button missing

[Samantha246927942fei]

I create several PDF files on a daily basis for which I have to create a link to be sent to a list of people. My coworkers all work on Acrobat DC Pro 32 bit, my version is Acrobat DC Pro 64 bit, and I can't seem to locate the button to create a link for the PDF file anywhere. For all my coworkers this is and always has been at the top right of the screen. I have used the search function, looked under all tools and am unable to create a link for any PDF document. How do I go about adding this feature to my version?

[Amal.]

Hi Samantha

Hope you are doing well and sorry for the trouble. 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac). Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Please try to create a new test user profile with full admin rights in Win or enable the root account in Mac and try using the application there and check.

You may also try to create the link and share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[Samantha246927942fei]

Hello Amal!
The version is 22.1.20117. It's a business account at a larger corporation so I unfortunatley do not have access to creating admin test user profiles and such. I have already tried to repair the install which did unfortunately not solve my issue. 

[Amal.]

Hi there

Please try to get in touch with the IT admin at your end to test the application the new user profile as suggested ealrier and see if that helps.

Regards

Amal

[Samantha Woolley]

Hello, I have started having this issue (the link button is missing), did you resolve the issue, if so please could you share how? Many thanks, Sam

[mariahweyne]

Check on the left hand side - circled in red. That creates a link for the document.

[Amanda296082746lqq]

I started having this issue too. That icon isn't on the toolbar anymore. When I search create link or share with link or anything like that in tools, it only gives me the option to create or add hyperlinks within the PDF document. Is the ability to share a PDF as a link gone? 

[mariahweyne]

Can you share a screenshot of your screen?

[Timothy31600143n77e]

I am also having this issue, any help would be great!

[Amal.]

Hi there

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20269 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

~Amal

[Timothy31600143n77e]

I have 2023.003.2024 / 64-bit. Tried the repair function, and nothing was found wrong. I have a business license if that makes a difference and my company IT controls it.

[Amal.]

Hi there

Please try to get in touch with your company IT and get the application updated to the version 23.03.20269.

Yo can manually download the patch using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

~Amal