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J
Jackasus
Participating Frequently
May 12, 2023
Question

Create pdf from clipboard fails.

  • May 12, 2023
  • 1 reply
  • 2150 views

The create PDF from clipboard function fails every time and only converts the first page of data copied. I've done this problem free on all previously purchased versions. Now I can't with this latest version/subscription. I simply highlight and copy text and images in outlook and use the Create PDF from Clipboard function and now I only get the first page of data. It will not create more than that first page and there are no more borders in the view either. Can anyone help?

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1 reply

Amal.
Amal.
Legend
May 12, 2023

Hi @Jackasus 

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017x installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

J
JackasusAuthor
Participating Frequently
May 13, 2023
None of the options you suggested work. I am using Acrobat Continuous Release, V. 2023.001.20174 /64 bit so this should be up to date AT ALL TIMES being a subscription.

Sent from Mail<> for Windows
Amal.
Amal.
Legend
July 6, 2023

So on the 3rd of June I sent the message below and now I get crickets. This problem is NOT resolved. This is an Adobe issue and I'm seeing that Adobe is content to continue taking my monthly payments and ignor me because you guys apparently can't fix this issue. I haven't stopped making monthly payments, WHY HAVE YOU STOPPED WORKING ON A SOLUTION!


Hi there,

 

We are sorry to keep you waiting.  This issue is still under investigation, we will keep you posted as soon as we get any information from the engineering team.

 

Also, please try updating the application to the new version 23.03.20215 from the help menu > check for updates and reboot the computer and see if that works.

 

Thanks for your time and patience.

 

Regards

Amal

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