Desktop version of Adobe Pro does not have all editing options available

New Here ,
Jun 18, 2022 Jun 18, 2022

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I have Adobe Pro but the option to edit documents, combine files, etc. are not available. 

 

1) I DO NOT have Reader installed and I am not confusing it with reader

2) The options ARE available on the web version

3) I don't want to use the web version, I want to use the desktop version

 

Help!  I have spent too much time trying to figure this out, but I am about to cancel mu subscription

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Create PDFs , Edit and convert PDFs

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LEGEND ,
Jun 18, 2022 Jun 18, 2022

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Please show screen shot of Acrobat showing the Tools tab (and all tools) and window title. We might be able to figure what's going on. 

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New Here ,
Jun 20, 2022 Jun 20, 2022

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This is the Tool Tab menus 

 

Michael24919402flh7_0-1655733492443.png

 

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Adobe Community Professional ,
Jun 18, 2022 Jun 18, 2022

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

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New Here ,
Jun 20, 2022 Jun 20, 2022

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Here is the version information: 

2022.001.20142

Michael24919402flh7_0-1655733821466.png

and my OS is Windows 10 Enterprise 

Michael24919402flh7_1-1655733954330.png

 

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hi Michael,

 

Hope you are doing well and sorry for the trouble.

 

As you have the recent version 22.120142 installed, please try to repair the installation from the help menu (Win Only). Go to Help > Repair Installation and reboot the computer once and see if that works.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may  also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Jun 20, 2022 Jun 20, 2022

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I just got a hold of my IT guiy and we went through the steps outlined in the link. It did not solve the issue. Any other suggestions? 

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New Here ,
Jun 20, 2022 Jun 20, 2022

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The repair installation did not work. I do not have access to the Windows Explorer for preferences changes. I literally just bought this program and have never had access to the desktop edit features so I am unsure how the preferences would have been altered from installation. Additonally, when I did the repair, It times out and stops working duing the repair about 30 seconds in. I think there is an issue with the software, not my preferences but that's just my guess. Is there anything else that I can do locally? My IT person does not work at my location and I rarely get access to him in a timely manner. 

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi there

 

We are sorry to hear that, please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

~Amal

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