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Disable New Acrobat Problem

Forum|Forum|2 years ago
November 2, 2023
3 replies
22736 views

My work computer updated to the new Adobe Acrobat Pro (2023.006.20320) and the app is now completely unusable. This update is genuinely terrible. Nothing was improved, and even after a month using this version, work that used to take me 5 minutes now takes half an hour.

I've tried to find the option to "disable new acrobat" but it does not appear under the "View" drop down menu. Why is the option not appearing for me and how can I revert back to the previous acrobat version?

Correct answer S_S

Hi @will_6303,

Hope you are doing well. Sorry for the trouble.

In case you are still looking for a solution, here are some registry settings to permanently disable the features.

To do so, go to Start > Registry Editor > go to location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Once there, add the below keywords:

DWord: bWhatsNewExperience (disables the What's New Window)

Value: 1

DWord: bEnableAV2Enterprise (Disable Modern Viewer/New Acrobat)

Value: 0

Hope this helps.

Regards,
Souvik.

M

Michael33346871bgohAuthor

New Participant

Can someone please help with this, I do not have an option to revert back to the old acrobat version and I cannot do the work I need to with this update. This is seriously starting to become an issue for me, I have work I need to get done.

E

ELAINE3485208522jt

New Participant

I too work on many pdfs during the day. Although I have the hamburger menu, when I select "disable new acrobat" and restart the app as instructed, it's still the new interface. As a work around I don't exit the app, only the individual pdfs so I'm not waiting for the "what's new" box every time I open a new one. Certainly not the ideal solution but the only way I've found to reduce the disruption.

X

xinding_0390

New Participant

same problem as me.

P

PositiveEnergy

Inspiring

Switch From New Adobe Reader to Old Layout
https://youtu.be/NZDs3hVl8TU

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Michael33346871bgohAuthor

New Participant

Hi, thank you for your response. As I have mentioned in the first two responses, there is not a hamburger icon in the top left corner of my screen. I included a screenshot of the icons that are present for reference.

Can someone please help me find the "Disable New Acrobat" option WITHOUT suggesting that I click the hamburger icon at the top of the screen?

S_S

Community Manager

Hi Souvik,

The app does not maintain my preferences; I have unchecked "enable Generative AI" on the app as well as through Adobe.com numerous times over the last 2 weeks and it still comes back as being checked after I have opened a coiuple of PDF, or if I close the app and reopen later. With regards to disabling the new Acrobat - I get the popup saying it needs to retsart to take effect; I click OK, it closes Acrobat but then doesn't restart it. When I manually open it, it's still the new AI version.
Honestly, these changes have made the app absolutley infuriating, and I really wish I hadn't signed up for another 12 months as I'd much rather find somewthing else which is a) less expensive and b) not completely buggy now. I have found the app is also crashing way more than previously, there is seemingly no particular reason or event that causes it.

@helen_3604 Sorry for the experience!

First, ensure that you are using the latest version of the application. You can check for any available updates through Menu-> Help-> Check for updates.

Then, let's try a three-step solution to this:

1. As you have the recent application version, please try to repair the installation from the help menu (Win Only), reboot the computer once, and check.

2. You may also try to reset the Acrobat preferences as described here: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

3. Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If either of the steps works, you can skip the rest.

Hope it works.

-Souvik

Bevi Chagnon - PubCom.com

Braniac

Hi @Michael33346871bgoh,

You're not alone! Thousands of complaints in the forums about what Adobe calls its "modern interface."

You can disable it and revert to the tradition "classic" interface (at least for now):

Windows, go to the Hamburger Menu in the upper left corner and select Disable New Acrobat.
Mac, go to the View Menu and select Disable New Acrobat.

Please voice you comment directly to Adobe's engineering and marketing teams by voting and commenting at https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-the-2023-user-interface-in-acrobat It's important to let them know how the "modern" interface doesn't meet your needs.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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Michael33346871bgohAuthor

New Participant

Hi Bevi. Thank you for your response. As mentioned in the original comment, the "Disable New Acrobat" option does not appear for me. I am using a windows device, however there is not a hamburger menu in the top corner of the screen. The only menu options at the top left of the screen are File, edit, view, e sign, window, and help. Below that there is a "home" tab, a "tools" tab, and then tabs for each individual pdf that is open. There are no other clickable icons in the top left corner.

Please refrain from posting pre-typed responses to this question. I have already read through the forum for a fix to my problem (including the multiple times that exact response has been posted) and I have not found one.

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