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Disable "Attach a Link" When Sending by Email?

New Here ,
Feb 19, 2020 Feb 19, 2020

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I would like to permanently disable the option to "Attach a Link" when a user clicks the email button in Acrobat. It started being enabled by default, confusing my users and disrupting their workflow.

 

It was much better the way it used to be:

You'd click the mail envelope and Outlook would open a new message right up and have the PDF attached. Now you have to confirm your method (for us it's "Default email application (Microsoft Outlook)", and click Next. These are unnecessary steps and there should at least be an option to bypass them in Preferances. If that option is there I haven't found it.

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General troubleshooting , How to

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Community Expert ,
Feb 19, 2020 Feb 19, 2020

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It's not there. You can use a script to add a button to quickly email the file without passing through all these hoops Adobe decided to add. For example, this free tool I've developed will do that: http://try67.blogspot.com/2018/10/acrobat-reader-2019-quick-file-send.html

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New Here ,
Apr 19, 2023 Apr 19, 2023

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In Adobe Acrobat go to Preferences -> E-Mail Accounts -> uncheck "Send link in attach to email (Sign in required)" -> restart the application. Once you've opened it up again, the "Attach a link" will be turned off as default!

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New Here ,
Apr 19, 2023 Apr 19, 2023

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For some reason this change won't stick for me. It works throughout a session of using Adobe, defaulting the link choice to off, but as soon as I close down and open up a new pdf the checkbox in preferences is checked again!

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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ME TOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO !!!  it's ridiculous...

 

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Community Beginner ,
Dec 23, 2023 Dec 23, 2023

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open outlook, file, options, add-ins, Highlite Adobe clould ..., at the bottome clickGo, then deslect the Adobe cloud box, ok

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New Here ,
Dec 28, 2023 Dec 28, 2023

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This worked perfectly!  Thank you so much!

 

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Community Beginner ,
Apr 19, 2023 Apr 19, 2023

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yup. thx.

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Thanks

 

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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EXCEPT --- everyother email pdf that you need to send, you have to go back and do this again and again and again and again and again... 

 

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New Here ,
May 02, 2023 May 02, 2023

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When I go to preferences there is not an option for E-mail Accounts... does anyone know where to find this?

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New Here ,
May 08, 2023 May 08, 2023

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Great, worked, thanks! rk

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New Here ,
Jun 06, 2023 Jun 06, 2023

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THANK YOU - this was driving me crazy and I couldn't disable it. This worked for me!

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New Here ,
Jun 20, 2023 Jun 20, 2023

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Thank you!!!

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Community Beginner ,
Dec 23, 2023 Dec 23, 2023

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mine is unchecked and its still there

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Hi Lindsay29491439mtzs and karenm91179990,

 

Thank you for reaching out.

 

As mentioned above, the changes revert on application relaunch.

Do you mean the settings in Preference "Send link in attach to email (Sign in required)" gets enabled automatically after relaunch ing the application?

Would you mind sharing the screen recording with us?

Share the Acrobat and OS version numbers as well.

 

Thanks,

Meenakshi

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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OS Windows 10

Acobat DC is what I use. I don't know what version it is

The box in email settings on the preferences page is what magically checks on it's own, after I have unchecked it every other time I send a PDF.

 

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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screen shot.. I turned this OFF an hour ago.... it's like polgergist !!  IT's BAAACCCCCKKKK

karenm91179990_0-1682104496527.png

 

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New Here ,
Jun 12, 2023 Jun 12, 2023

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Me too. I can't get rid of it either 

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New Here ,
Apr 21, 2023 Apr 21, 2023

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Here is a screen recording of the issue:
https://www.loom.com/share/6b053fba6979479e863e517021c0ca15

 

I'm using Adobe Acrobat Pro Version 2023.001.20143 on Windows 10

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Explorer ,
May 04, 2023 May 04, 2023

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@MeenakshiNegi you've gone silent about this issue for a couple of weeks. Is this an acknowledged bug? Is there a plan to recitfy? Or is this part of the plan to try forcing everyone onto Adobe's cloud services?

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New Here ,
May 01, 2023 May 01, 2023

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I can't get Acrobat to send attachments either... but this is on a Mac.  If I go to preferences/email, and turn off the link option, I get the dialogue to send a link or a copy... and that works... but then it never does it again.  I have to reboot the app each time I wish to send a pdf. which I use for signatures - so this is a real pita.  

 

Help!

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Community Expert ,
May 01, 2023 May 01, 2023

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Old school: prepare your e-mail in the e-mail application. Drag-n-drop the Acrobat file, send.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
May 04, 2023 May 04, 2023

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This requires the file to be saved somewhere. Many applications (such as ERP systems) will generate a PDF (Invoices, Order, etc.) that opens in Acrobat and needs to be emailed to a customer, but the file does not need to be saved anywhere. Yes, I understand there is a temp file being dropped in the background for this entire process to work, but that file is automatically deleted after a certain period of time and the users never have to interact with it or even know where it is located. 

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New Here ,
May 05, 2023 May 05, 2023

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The files are already saved prior to being sent.

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