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STM_IT
STM_IT
Participant
February 19, 2020
Question

Disable "Attach a Link" When Sending by Email?

  • February 19, 2020
  • 9 replies
  • 31426 views

I would like to permanently disable the option to "Attach a Link" when a user clicks the email button in Acrobat. It started being enabled by default, confusing my users and disrupting their workflow.

 

It was much better the way it used to be:

You'd click the mail envelope and Outlook would open a new message right up and have the PDF attached. Now you have to confirm your method (for us it's "Default email application (Microsoft Outlook)", and click Next. These are unnecessary steps and there should at least be an option to bypass them in Preferances. If that option is there I haven't found it.

    This topic has been closed for replies.

    9 replies

    A
    Ahmed35055581zsx1
    Participant
    January 26, 2024

    I have used all of the methods to disable and it worked for 2 days and then came back. I HATE everything about this Adobe app . Penalty to cancel even though the program is faulty. I disabled in Adobe and DIsabled in my outlook . They show disabled but all emails still convert to the darn link. I cannot do my job with this feature. I need my own attachements. 

    Jan 2024 and obviously they have done nothing to resolve this issue. 

     

    J
    Jill32271044pdbd
    Participant
    September 13, 2023

    I agree. I don't like this! I disabled it once and now I have to disable it again and it's tough to find how to do it.  I don't have time for this and I never gave permissions to do this. I want to simply send as an attachment.  Please change this!

    C
    cynthia322905746t0k
    Participant
    September 14, 2023

    I have struggled with this since they made the change and I agree with others that it needs to be turned off. its just another step that each user must use in order to complete their task. A waste of productive time for everyone. Hoping that Adobe Support will listen to their clients

    J
    Jamie Hurt
    Participant
    September 5, 2023

    @17388898 Team
    PLEASE undo all the efforts to force customers to send links to PDF files or whatever review processes you and your management thought would be better than what customers have used for over a decade. -- It was not an improvement. It doesn't fit into every workflow. It's very disruptive. It's an annoying anti-improvement. And it reveals your hubris when it comes to consideration of your vendor-locked and captured creative cloud customer.



     

      S
      SpurgersAC
      Participant
      August 18, 2023

      This is the only solution that worked for me. Thank you.

      C
      CS SC
      Participant
      June 13, 2023

      I have found a solution to this problem!

       

      I use outlook and found that in the Outlook Menu Bar at the top, File is on the left of this bar and then on the right is a tab marked Acrobat. 

      Click into this - from there it will open up a dialogue box, where you can choose to have PDF's attached as a copy/ or ask to give you the choice each time you upload a document to either send as a link or as a PDF.

       

      I'm sorry I did not save my work as I did this to give you a screen shot. 

        A
        Ashley30667334qmct
        Participant
        June 27, 2023

        I have struggled with this for the past month.  I was hopeful that CS SC's advice above would do it, but no luck.  However, it did direct me to the right area.  

         

        I use Outlook desktop and want to turn off the 'Adobe Document Cloud Download link'.

        To do so, in my email, I clicked File which brings me to the Account info page where I can set up my email and such.

        At the bottom of the left-hand ribbon column, click Options.  A dialog box will pop up. 

        Click Add-ins from the left-hand side column of topics. 

        At the bottom of the page, to the right is Manage: COM Add-ins and Disabled items in the dropdown. 

        Select COM Add-ins and click Go.

        UNCHECK the Adobe Document Cloud for MS Outlook from the popup window and click OK.  

         

        Restart the application and give it a test.  I hope this helps you as it did me!

         

          D
          default294946232zk6mz
          Participating Frequently
          June 27, 2023

          maybe some screenshots would be nice

           

           

           

          T
          Terrance Michael Smith
          Participant
          May 1, 2023

          I can't get Acrobat to send attachments either... but this is on a Mac.  If I go to preferences/email, and turn off the link option, I get the dialogue to send a link or a copy... and that works... but then it never does it again.  I have to reboot the app each time I wish to send a pdf. which I use for signatures - so this is a real pita.  

           

          Help!

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          May 1, 2023

          Old school: prepare your e-mail in the e-mail application. Drag-n-drop the Acrobat file, send.

          ABAMBO | Hard- and Software Engineer | Photographer
          LJDM
          LJDM
          Known Participant
          May 4, 2023

          This requires the file to be saved somewhere. Many applications (such as ERP systems) will generate a PDF (Invoices, Order, etc.) that opens in Acrobat and needs to be emailed to a customer, but the file does not need to be saved anywhere. Yes, I understand there is a temp file being dropped in the background for this entire process to work, but that file is automatically deleted after a certain period of time and the users never have to interact with it or even know where it is located. 

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          April 21, 2023

          Hi Lindsay29491439mtzs and karenm91179990,

           

          Thank you for reaching out.

           

          As mentioned above, the changes revert on application relaunch.

          Do you mean the settings in Preference "Send link in attach to email (Sign in required)" gets enabled automatically after relaunch ing the application?

          Would you mind sharing the screen recording with us?

          Share the Acrobat and OS version numbers as well.

           

          Thanks,

          Meenakshi

          karenm91179990
          karenm91179990
          Participating Frequently
          April 21, 2023

          OS Windows 10

          Acobat DC is what I use. I don't know what version it is

          The box in email settings on the preferences page is what magically checks on it's own, after I have unchecked it every other time I send a PDF.

           

          S
          Samuel29486854n8rb
          Participant
          April 19, 2023

          In Adobe Acrobat go to Preferences -> E-Mail Accounts -> uncheck "Send link in attach to email (Sign in required)" -> restart the application. Once you've opened it up again, the "Attach a link" will be turned off as default!

            L
            Lindsay29491439mtzs
            Participant
            April 19, 2023

            For some reason this change won't stick for me. It works throughout a session of using Adobe, defaulting the link choice to off, but as soon as I close down and open up a new pdf the checkbox in preferences is checked again!

              karenm91179990
              karenm91179990
              Participating Frequently
              April 20, 2023

              ME TOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO !!!  it's ridiculous...

               

                try67
                Community Expert
                try67Community Expert
                Community Expert
                February 19, 2020

                It's not there. You can use a script to add a button to quickly email the file without passing through all these hoops Adobe decided to add. For example, this free tool I've developed will do that: http://try67.blogspot.com/2018/10/acrobat-reader-2019-quick-file-send.html

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