document could not be saved error

Hello All:

After further contacts with Adobe engineering team the following is the response we have received:

I have further checked this with my resources and as per them The fix needs to be implemented from Microsoft’s end. The corresponding Microsoft case opened by Adobe in the past is 115060112799116

Here are some excerpts of the conversation that might help you.

To generate a preview using custom preview handlers, Microsoft provides various interfaces to implement like

(1) IInitializeWithStream

(2) IInitializeWithItem

(3) IInitializeWithFile

Also, Microsoft strongly recommends to implement IInitializeWithStream interface for preview handlers because of its security purpose. For details, please see the following link

http://msdn.microsoft.com/en-us/library/cc144143.aspx#flow

Adobe's preview handler also implements "IInitializeWithStream" interface and its functions as per Microsoft's strongly preferred mechanism. Whenever IInitilaizeWithStream is implemented, the explorer.exe will open the file and closes the file itself. The custom handlers only receive IStream of the file in the function "IInitializeWithStream::Initialize", which the custom handles need to implement. At the time of unloading (de-select the file or delete the file) "IPreviewHandler::Unload" will be called where all the allocated resources (resources solely related to preview handlers owned allocated resources, nothing related to close file) needs to be cleared. This interface is designed in such a way that, the handlers will never get the file handle to open and close it.  These operations will be done by explorer.exe. So, If machine A previews a file, explorer.exe does a CREATE_FILE call to open the file and provides the stream to custom preview handler. The preview handler reads the stream and generates the preview. Now for machine B, same operations have been performed. Now, if on machine A, someone deletes this file, the status of the file becomes DELETE_PENDING, as there is another machine which is previewing this file and file handle is still opened by explorer.exe on that machine. For the file, server knows the file will be deleted once the file handle is released. Till then it keeps on showing the file visually but actually the file cannot not be opened and other operations on that file (like save etc.) are also not permitted. Once the file handle is released, the file should be deleted. Since we are only dealing with streams, but the file does not get deleted when the handle on the other machine is released, we have logged a bug against Microsoft.

Working with the reproduction of the issue and researching the code in conjunction with our developer support group we discovered that this behavior is by design.  Although there are other interfaces which would allow additional flexibility in controlling how Windows Explorer opens the PDF files, they come with additional overhead and security concerns, thus we do not wish to pursue use of those interfaces at this time.

  Thanks & Regards

Sadly, there is still NO fix to this annoying issue. I'm using Adobe XI and "Enable Protected Mode at Startup" is not an option. Also using windows 10. Most screen shots on this thread are from old versions of Windows OS. Has anyone managed to get this issue resolved on either Windows 8 or 10, using Acrobat XI?????

This issue is ONLY with PDF docs; it doesn't happen with other file types (i.e. Word, Excel, etc).

Also, when saving PDFs to our server there's no issue, thus it's ONLY occurring while in Windows. The only workaround is to constantly give the file a new name and then go back and delete unused files. Not very efficient!

"Newer versions -  In Adobe, go to Edit -> Preferences -> Security (Enhanced), uncheck Enable Protected Mode at Startup."

This worked for me.

Adobe Acrobat X Standard

Mac user. NEVER had this happen before. THIS IS WHY I PAY FOR THE PRO SOFTWARE! Nothing in this forum offers a solution that works. Why is it happening out of the blue. One minute I am able to save a file, & literally 10 seconds later a file created exactly the same will not work. Now NONE work. This is unacceptable. This is expensive software & no help?

CORRECT ANSWER = Outstanding find !

Now...can you get rid of the hundreds of useless responses (like use acrobat instead of reader)?  I have looked for this solution many times over the past year.

And

these help forum answers need a box that says "DO NOT INCLUDE IN SEARCH" so that responses like mine, to offer you great thanks, do not pop up in searches.

Hello All:

I am not sure how to begin as it has been almost a year that I posted my message about not being able to save a PDF file when the Windows Explorer containing the file is open and reading all the posts of all of the frustrated people who posted after me just tells me how oblivious Adobe engineers are to this problem over so many versions of this software. Through my contacts with high up support individuals at Adobe they either do not know what they have to do to fix this issue, or they do not care, or they are full of themselves that they do not feel they need to fix this issue. ADOBE PEOPLE WAKE UP AND FIX THIS ISSUE!! ALL THESE LOYAL INDIVIDUALS ARE WASTING THEIR TIME IN BITS AND PIECES BY ENTERTAINING ALL OF THESE RIDICULOUS SOLUTIONS TO NO AVAIL. None of these should be needed to be done to save a file that has slightly been changed!! This is really so unsettling and disgusting to me.

In open PDF, go to:  Edit/Preferences, then new window will pop up:  click on "Internet" under Categories.  My "Display in Read Mode by default" was checked off which seemed to be the issue for me.  If checked, uncheck and click "OK", then close the PDF. When you re-open, you should be able to edit and save without the error message.

FY:  I am using Adobe Acrobat XI Standard, screenshot below:

I sincerely hope this line of inquiry remains as NOT ANSWERED, as this has been going on for years!!! I am a heavy user of Acrobat and Distiller, and the only way this is going to get fixed is via a patch from Adobe. Microsoft doesn't care as it's not THEIR product.

The ONLY way I've found so far to fix it is to open any folder, then click on Tools... then click on Folder Options... then click the View tab. Scroll all the way to the bottom and UNCHECK 'Show preview handlers in preview pane'. Then click Apply to Folders above, then click on Apply.

This seems to work most of the time now, hope it helps someone else.

***See Apr 7, 2015 update below ***

Original post Mar 31, 2015 9:46 AM:

Using Adobe Acrobat XI Pro v11.0.10 on Windows 8.1.  All had been working fine until this morning.  Attempting to save a PDF document that I was viewing in my browser I got an "Adobe Acrobat" pop-up dialog with the following message: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."  I tried to save to several places on my computer, each time receiving the same pop-up warning.

What fixed the problem for me was the following:

(1) Completely uninstalled Adobe Acrobat XI Pro.

(2) Re-booted.

(3) In Norton 360, ran Tasks/Run Registry Cleanup.

(4) Re-installed Adobe Acrobat XI Pro.

(5) Applied updates (Adobe Acrobat XI Pro/Help/Check for Updates...)

The foregoing might have worked okay without steps (2) & (3), I don't know.  That's just how I did it.  Everything seems to be working okay now.

----------------------------------------------------

Update Apr 7, 2015:

The problem returned.  Adobe Acrobat XI Pro v11.0.10 no longer saves PDF files loaded in IE browser.  The steps that I outlined above did NOT work this time.  So, I have become yet another frustrated Acrobat user.  I have over 100 apps installed on my computer, most of which save files.  Adobe Acrobat Pro has the unique distinction of being the only app on my machine with a broken file-save function.