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winskilahde
Participant
January 20, 2022
Answered

Document flickering when using Output Preview

  • January 20, 2022
  • 15 replies
  • 17171 views

When using Adobe Acrobat 2021.011.20039 on MacOS 10.15.7, the document flickers when viewing it through Output Preview.
I had the same problem on an earlier version of Acrobat (2021.05), but it has gotten a lot worse since.

    This topic has been closed for replies.
    Correct answer hopkinsprinting

    Version 23.003.20201 that was just released today fixes this issue! 🙂

    15 replies

    Show previous replies
    jean-claudel7736877
    jean-claudel7736877
    Participating Frequently
    August 24, 2022

    Yea that didn't work. We pay a monthly fee can you guyus fix this and give us another update. Acrobat has become a major problem for us. Looking at other solutuions. 

     

      S
      Sylvain2609335992gh
      Participant
      September 13, 2022

      We have the same problem for almost a year and still no fix, Output preview is very useful in our work. It's really frustrating!

      Is Adobe working on the problem?

        H
        hopkinsprinting
        Inspiring
        August 11, 2022

        Just updated to the latest version of Acrobat and now have several Mac's now exhibiting the screen flicker issue with Output Preview open. VERY DISAPPOINTING to see that a solution has not been implemented yet given the age of this thread!

         

        And before it is suggested, resetting Acrobat preferences DOES NOT do anything!

          _
          _Lelek_
          Participant
          June 7, 2022

          This bug has been in all versions of Acrobat DC on PC and Mac since the early days of DC.

          It was reported a long time ago, but Adobe did not provide any solution. The problem is in the program code, reseting preferences has no effect.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          June 10, 2022

          Hi there

           

          This issue is already reported to our engineering team for the fix. We will share the update as soon as we get any news from them.

           

          Thanks for your time and patience

           

          Regards

          Amal

          jean-claudel7736877
          jean-claudel7736877
          Participating Frequently
          February 8, 2023

          Any resoultion on this yet?

           

            W
            winskilahdeAuthor
            Participant
            January 20, 2022

            Dear Amal,

             

            The behaviour is with every PDF.

            The PDF in the demo is local, but it also happens with network drives.

            I tried resetting my Acrobat preferences and setting up a second (admin) account, but with no avail.

            The problem occurs with both single page and two page view.

            I forgot to mention in the first message, but I am running a 2019 MacBook Pro, that is pretty maxed out (so shouldn't be a hardware problem?)

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            January 21, 2022

            Hi there

             

            We are sorry to hear that. Would you mind sharing a small video recording of the issue for a better understanding.

             

            Also collect the Adobe CC logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them with us via Document Cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

             

            Regards

            Amal

            andrewb51522742
            andrewb51522742
            Known Participant
            February 11, 2022

            I'm getting the same thing here since I upgraded from High Sierra to Monterey (other expensive software was preventing me from upgrading previously). I work in Pre Press so have output preview open all the time. I've just been searching through a 52pp PDF so I could identify which page has the spot colour and inbetween every single page change, the whole acrobat window excluding the menu flickers white. I push next page the screen goes white then the next page appears. When you are trying to do this quickly you end up staring a flickering screen that makes you feel ill.

             

            I'm using a Retina Display iMac 27".

             

            This only happens with the Output Preview Dialogue box open. Unfortunately this is why am I using Acrobat Pro as I need to be able to view seperations and overprints / transparencies etc.

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              January 20, 2022

              Hi there

               

              Hope you are doing well and sorry for the trouble. As described, Document flickering when using Output Previe. 

               

              Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the PDF file is stored on a shared network/drive please download it to your computer first and try again.

               

              Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

               

              You may also try to create a new test user profile with full admin rights or enable the root account in MAC nd try using the application there and check.

               

              Regards

              Amal

               

               

              D4v3
              D4v3
              Inspiring
              January 28, 2022

              I am exeperiencing exactly the same problem. I have tried restoring Acrobat preferences, but it made no difference. I am running Mac OS 10.15.7 (Catalina) on iMac (Retina 5K, 27-inch, Late 2015) 24GB Ram, Acrobat DC Continuous release version 2021.011.20039. Some PDFs are worse than others in terms of flashing/re-rendering frequency, but all seem to be affected. It happens both locally and on network drives. I have a video of the worst case, but it is not permitting me to upload it here (39mb). Please can you offer some advice to resolve this? Thanks.

               

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