Documents opening with incorrect fonts

[Gabriel21949639jkih]

Some of my pdf documents open with incorrect fonts, even though I have the fonts used to created the documents.

Example: I've received files sent to me in pdf where Arrial Narrow was used, but Acrobat opens them using Adobe Sans MM. When I print to that same document to pdf, they suddenly have the right font again. Any idea of what can cause something like this? It's a big pain and printing all my documents to pdf is not an option.

It's been happening with various files over the past 6 months and I've just not had the time to dig into the issue. I've uninstalled, reinstalled etc, but no luck.

[JR Boulay]

Good news: the problem is elsewhere.

Your PDFs displays fine on my side, even with "Use local fonts" unchecked.

Be sure you have the Arial font installed.

[Gabriel21949639jkih]

But where is "elsewhere" ? I don't have this issue with any other software packages...

And how do I go about resolving this?

[JR Boulay]

It looks like a font issue, is Arial installed?

[Gabriel21949639jkih]

Yes, I'm using Arial fonts in all my other software packages and it's even listed as possible fonts in Adobe Acrobat...

[Aleattin34952141xoo7]

Its very annoying issue. I've same problem. We are waiting a urgent solution from ADOBE COMMUNITY.

[Aleattin34952141xoo7]

We finally solved. Close all pdfs.
1-Open a new folder on your desktop.
2- Copy windows/fonts from another computer. (Fresh fonts)

3-Paste these fonts to your folder in desktop.
4-CTRL-A select all fonts. Right Click and Install all fonts.
5-Thats all

[Megan36064970w6j0]

I was having the same problem, and the solution from this other thread worked for me: Re-installing arial.ttf from the windows command prompt. https://community.adobe.com/t5/acrobat-discussions/option-to-use-similar-system-font-or-error/td-p/1... 

Navigate to C:\Windows\Fonts, then execute arial.ttf 

C:\Windows\Fonts>arial.ttf

Then install and voila.