Documents opening with incorrect fonts

Report · Nov 26, 2021

Some of my pdf documents open with incorrect fonts, even though I have the fonts used to created the documents.

Example: I've received files sent to me in pdf where Arrial Narrow was used, but Acrobat opens them using Adobe Sans MM. When I print to that same document to pdf, they suddenly have the right font again. Any idea of what can cause something like this? It's a big pain and printing all my documents to pdf is not an option.

It's been happening with various files over the past 6 months and I've just not had the time to dig into the issue. I've uninstalled, reinstalled etc, but no luck.

Report · Dec 01, 2021

The fonts missing from your PDF are ArialMT & Arial-BoldMT, as indicated by the document properties and the Output Preview Object Inspector tool, not Arial Narrow. Arial Narrow may be used by your computer as a substitute font. You could try to re-install MS Word (your original PDF was created in Word) which may install the needed fonts to your computer.

What is your OS? If Mac, you may need to clear your font cache.

From Acrobat, did you go to Help> Check for updates?

View solution in original post

Report · Dec 01, 2021

Good news: the problem is elsewhere.

Your PDFs displays fine on my side, even with "Use local fonts" unchecked.

Be sure you have the Arial font installed.

Acrobate du PDF, InDesigner et Photoshopographe

Report · Dec 01, 2021

But where is "elsewhere" ? I don't have this issue with any other software packages...

And how do I go about resolving this?

Report · Dec 01, 2021

It looks like a font issue, is Arial installed?

Acrobate du PDF, InDesigner et Photoshopographe

Report · Dec 01, 2021

Yes, I'm using Arial fonts in all my other software packages and it's even listed as possible fonts in Adobe Acrobat...

Report · Jan 22, 2024

Its very annoying issue. I've same problem. We are waiting a urgent solution from ADOBE COMMUNITY.

Report · Jan 22, 2024

We finally solved. Close all pdfs.
1-Open a new folder on your desktop.
2- Copy windows/fonts from another computer. (Fresh fonts)

3-Paste these fonts to your folder in desktop.
4-CTRL-A select all fonts. Right Click and Install all fonts.
5-Thats all

Report · Mar 13, 2024

I was having the same problem, and the solution from this other thread worked for me: Re-installing arial.ttf from the windows command prompt. https://community.adobe.com/t5/acrobat-discussions/option-to-use-similar-system-font-or-error/td-p/1...

Navigate to C:\Windows\Fonts, then execute arial.ttf

C:\Windows\Fonts>arial.ttf

Then install and voila.