Droplets not working on MacOS Ventura

[Kristel_V]

Hello,

I recently updated to macOS Ventura 13.0 but now one of my droplets is not working. I've created a droplet to convert pdf files to text outlines, but when I drop a file onto the droplet macOS gives me a pop up message saying the droplet is damaged: "Droplet is damaged and cannot be opened. Move it to the trash bin" (my macOS is in Dutch so translation might not be accurate). 

I've tried reinstalling Acrobat and give Acrobat full disk access (also creating the droplet again each time), but nothing seems to work. It's also worth mentioning that I have installed a custom Preflight profile provided by my company. This Prefilight profile worked fine up until now. 

I hope someone has a solution. Please let me know if I need to provide you with more information.

[try67]

What's your exact version of Acrobat?

[Kristel_V]

Hi, the version is 2022.003.20258. I uninstalled it and then reinstalled the app, so I think it's the latest version. 

[Rickyvt · Accepted solution]

Same problem here, even newly created droplets give that same error message. Photoshop version 23. I found that when you ctrl-click the droplet and then click "open" in the dropdown menu, you get the same error message but with an "Open" option. When you click "Open" OSX apparently trusts the droplet again, at least here they seem to be working again...

[jasonchatfield84]

Yup. This solution worked for me. Thank you!

[FrancescaSF]

Thanks, this worked for me. But either Adobe or Apple should take a look at the permissions problem causing this. I will try to remember to report it officially or they'll never know.

[Kristel_V]

Thank you for your reply! I tried this and it worked here as well!

[days_of_speed]

Nice one - this was driving me crazy - even failed to get it sorted using terminal.

[EMKody]

When I Ctrl+click, I don't get the option to open it on the error. Has anyone else found any other workarounds for this?

[franknoort]

Hold control and click one. The menu appears, then click open

[EMKody]

Unfortunately, when I hold Ctrl and click open in the menu, I am presented with the exact same error. No luck for me on this one today.

[Fabian5EB6]

you need to click"open" again in this message. right-click => open => open

[EMKody]

Unfortunately, when I hold Ctrl and click open in the menu, I am presented with the exact same error, without the additional option to open it.

[franknoort]

Wow. Thanks for that! It solved it for now. Hope that Adobe will fix it soon!

[peterlikesfriedrice]

Thank you from saving me from this nightmare of my droplets not working. 

[martaseeber]

Thank you, thank you, thank you!

[PaperworkRules]

Existing droplet now not working. Holding down the control key didn't work for me all the time. Tried it 10 times worked on 2 occasions. Seemed a bit hit and miss. Worked 20% of the time

[rkrk graphics]

Brilliant, thanks for this, worked for me also! I just had to make sure that when ctrl-click opening the droplet that I didn't save it/replace it—I just closed it, restarted Acrobat and it worked.

[Keilovesdogs]

YES!! That totally worked! I'm on PS version 2024, 25.3.1
Thank you so much!!!!!!!!

[Chr1zer]

Hey, same Problem here.

Solution: Ventura has blocked the Droplet in Settings => Privacy & Security. You have to klick "open" or something like that. Mac Password, there you go. 

Sorry my Interface is german 😉

[photovanbeek]

I had to combine two suggestions in here to make it work:

Step 1.

Try to run droplet. Hit cancel when error pops up.

Go to Settings | Privacy and Security 

Scroll to Security, allow applet to run by clicking "Open Anyway"

New dialog pops up, select "Open"

It should work from now on.

[bretts_since1987]

I agree with photovanbeek, until recent release of macOS 13.3.1 (the x.x.1 was release April 7, 2023).
This no longer is avaialble for me, despite it being my go-to solution for several months on several newly installed applications.

[EMKody]

Adobe has an internal ticket number (#PS-96707) related to this issue. When I spoke with them in February I was told that the problem was being addressed and would show up on the known issues page. It is now April and there has been nothing added to the known issues page since 2/23, and every time I contact Adobe I am just told it is being worked on with no ETA. These are the types of issues that make me really wish Adobe didn't have a monopoly on these services and actually had to support end-users.

[bretts_since1987]

EMKody,
Thanks for sharing the ticket number. 
My issue was resolved (this time) by deleting existing Droplets, then recreating and following the steps described above by photovanbeek.
Due to the erratic behavior between the droplets and Apple's security measures, it feels a lot like "Stand on one foot, pat your head and rub your belly-- then maybe each of these pieces will work."

[Warren Krige]

worked for me, thanks