Email Address not associated with account

Report · Oct 22, 2019

Currently i can sign into my adobe account online but it will not let me sign into the adobe application on my computer. This is stopping me from using all the paid features.

when i sign in my email address is stated that its not asscoiated with any accounts and then the program going into a spinning cycle.

Report · Nov 21, 2019

Hi all,

We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

Thanks for your time and patience.

Anand Sri.

View solution in original post

Report · Feb 14, 2020

Sorry I should have put that in my post. Yes I tried that fix first but didn't work. It seems to be profile issue. I can log on in another users environment with no issues and I had a user try to log on under my profile and they got the same error message. Not sure how it interacts witht a profile....?

Report · Feb 26, 2020

Hi,

We are also having the same problem for our users. We have try this fix by GPO to our user but it has not resolved it.

Thanks

Report · Mar 14, 2020

It's not an IE issue. I use Chrome. Can you guys please stop posting the same resolution when it does not work at all?

Report · Mar 15, 2020

I also having this issue. This is NOT an IE issue. Please don't say it is. I'm trying to login using my university's account. This works on one of my other computers, but not on my main computer. Please post a real solution NOT relating to IE.

Report · Mar 15, 2020

See solution I posted below.

Report · Mar 15, 2020

I found a solution. Login to Adobe Create Cloud on the Web using your username/password. Downloand install the software from there and this problem goes away. At least for Adobe XD, do NOT download and try to install the generic version found on the home page for XD, you will run into login issues.

Report · Mar 18, 2020

Thank you kris2000! Your solution worked for me but I didn't have to download and re-install Acrobat DC.

1. I signed into my account on Adobe.com

2. I downloaded and installed Creative Cloud

3. I signed in via the Creative Cloud application

4. From within the Creative Cloud application, I clicked on the OPEN button next to Acrobat DC and my existing Acrobat DC installation opened into my account without prompting me for a username.

Seems like an odd work around for a strange problem. My Acrobat DC was working fine and nothing changed. I was using it all day without issue and then all of a sudden it prompted me for a username when I tried to print a document.

By the way, I tried the IE solution they posted and that accomplished zero point zero. It is frustrating that they kept posting that solution blindly.

Report · Mar 16, 2020

We had to re-set my Citrix profile and it then worked. (it was an easy fix but not a great solution for a large company) I'm not sure what the difference from the old profile and new re-set profile. We work with an outside computer company and they are trying to find whtat that differnce is. I will post it if we figure it out.