Email Address not associated with account

[fundye85015704]

Currently i can sign into my adobe account online but it will not let me sign into the adobe application on my computer. This is stopping me from using all the paid features.

when i sign in my email address is stated that its not asscoiated with any accounts and then the program going into a spinning cycle.

[AnandSri]

Hi FundyE,

We're sorry for the trouble you had, would you mind sharing more details about the issue you are experiencing?

What is the version of the Acrobat application installed? Check the version details from the help menu of Acrobat>About Adobe Acrobat DC.

Are you on a Mac or Windows machine and what is the version?

Would it be possible to post a screenshot of the error message you are getting? 

We're here to help, just need more info.

Thanks,

Anand Sri.

[TracieLee]

I am also having the same problem.  I am logged in here online with email address I am trying to use on my PC.  I cannot even open a document in Acrobat Pro DC.  It asks for a sign in and then closes when it doesn't find the account.

[Ravi Gour]

Hi FundyE,

Could you please try again signing in Acrobat with your Adobe ID and confirm if you are still getting the issue.

If yes, please provide the follwing information to help debug the issue 

1. OS version

2. Acrobat version installed on the machine

3. IE version if installed on your machine.

[natashahughes]

Same exact problem here.

1. Win10 64bit

2. Adobe v19.2.1

3. browser doesn't seem to be interfering.  Google and IE user here.

Did a chat with Adobe today and they wanted me to install new Device License Package from Adobe Admin with updated CC and DW, in my case.

Removed all Adobe software adn installed new package.  Same problem.  

Affecting our high school labs.  Did Adobe change authentication servers and we need to update our filters?

[Ravi Gour]

Hi FundyE,

Thanks for sharing the details. We have identified the problem and working to fix the issue.

Meanwhile could you please try updating IE on your machine to latest version i.e 11.0.32

Regards

Ravi 

[Ravi Gour]

Hi FundyE,

We have identified the issue and it's fixed now. Please let us know if you are still getting the issue.

[fundye85015704]

HI Ravi_G

Thank you for the response. The problem was solved for me by removing all adobe software and downloading it directly from my account page.

Thank you

[STCopper97]

I am still having this problem...can log into my account online but not the application. 

[Amol Saraf]

Hi Ravi,

We are facing same issue, observed that after 19.021.20056 update installed getting this issue.

Could you please help on this.

Regards

Amol

[ravinderg62643219]

Hi Amol,

Could you please try the suggestions by Anand Sri. If the issue is still not resolved for you please let us know IE version and OS version on your machine .

Regards

[Amol Saraf]

Hi Ravi,

Thanks for the prompt response.

 IE Version: 11

OS Version: Windows 7 Enterprise 64 bit

Regards

Amol

[hedgehogging]

Anand: 

I am facing the same problem as well. Did not have this problem before.

I just recently reset my password. All other devices sign in was fine except for my PC.

Using Chrome Version 78.0.3904.97 (Official Build) (64-bit) running Windows 10 Home v1909. Am currently using Adobe Reader DC (Latest Update).

[AnandSri]

Hi Hedgehogging,

We're sorry for the trouble you had, could you please uncheck the "Do not save encrypted pages" under Internet Options in IE and see if this makes any difference.

This issue is common with the IE users and we are investigating it with Microsoft. By default, this option is unchecked and it is strongly recommended to leave it unchecked.

For detailed information, you may refer to the following Microsofts Blog and article

https://techcommunity.microsoft.com/t5/SharePoint/IE-Security-change-Do-not-Save-Encrypted-Pages-to-...

https://blogs.msdn.microsoft.com/ieinternals/2011/05/06/avoid-do-not-save-encrypted-pages-to-disk/

Thanks for your time and patience.

Regards,

Anand Sri.

[davidk3650410]

Just started having this problem described above. 

I see lots of advice regarding Internet Explorer - I don't have this on my laptop. I am using:

Google Chrome is up to date

Version 79.0.3945.88 (Official Build) (64-bit)

There are no pages that come up when I search "encrypted pages"

What do you recommend for Chrome users to fix this problem. Very frustrating that I cannot open any pdfs in Adobe, but can sign in to my account. 

Thanks 

Dave 

[AnandSri · Accepted solution]

Hi all,

We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

Thanks for your time and patience.

Anand Sri.

[vsingh1010@yahoo.com]

No account associated with the email address - This is the error I get eveytime. I can sign in on my Iphone, my macbook, online, but not my pc app/program. Why is this happening? I have uninstalled and reinstalled several times too 

[AkanchhaS]

Hey there,

We'r sorry for not being able to get in touch with you on time.

Are you still experiencing the same issue? If yes, then please refer to the steps given in this help article https://helpx.adobe.com/in/acrobat/kb/no-account-associated-with-the-email-address.html and check back.

If this issue still persist, then do let us know.

Thanks,

Akanchha 

[Carol_Clements]

I have same problem, cannot even open a pdf file. I tried all those above solution it didnt work for me.

[kris2000]

I use Chrome, not IE. Issue not resolved.

[carolyne57645757]

Since the December update, I can no longer sign into my Adobe account. This means I can no longer upload files to my Adobe Document Cloud and, more importantly, I no longer have direct desktop access to the ExportPDF module that I have paid for (annual subscription). When I try to login from (desktop) Reader, I get a message saying that there is no account for that address (I can login to my account online and the Document Cloud with the very same address). Furthermore, I get an invite to subscribe to the ExportPDF service, but then I get a message saying that I already have it and would I like to upgrade to Adobe Pro?!!!!

I have unstalled and reinstalled Reader twice. I used the Cleaner tool... to no avail. I still have the same problem.

I contacted the Help Center and was told that there is no support for the free Reader DC.

Any advice would be appreciated.

Thanks!

[AkanchhaS]

Hey there,

Sorry for the delay in response. 

While logging into for desktop application, make sure you have the Adobe Acrobat Reader DC application for sign in. Acrobat and Reader DC looks identical. 

If you get the error message on Sign In screen "there's no account associated with this email" then try the solution given in this helpr article here: https://helpx.adobe.com/in/acrobat/kb/no-account-associated-with-the-email-address.html

Let us know how it goes.

Hope this helps.

Thnaks,
Akanchha 

[kris2000]

Same issue when I use Reader DC to sign in or XD. Cant login via desktop. I use Chrome, not IE so the solution above is not relevant at all.

[CdavisSheehey]

We are having a simular issue where 2 out of 8 users are having the Email not associated with account. This is only on the remote Citrix where Adobe DC Pro is already loaded. On the local machine all if fine logging in. Any ideas?

[ravinderg62643219]

Hi,

Could you please try the steps mentioned in the article https://helpx.adobe.com/in/acrobat/kb/no-account-associated-with-the-email-address.html on the Citrix server machine for the users who are facing this issue.