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fundye85015704
Participant
October 22, 2019
解決済み

Email Address not associated with account

  • October 22, 2019
  • 返信数 8.
  • 14628 ビュー

Currently i can sign into my adobe account online but it will not let me sign into the adobe application on my computer. This is stopping me from using all the paid features.

 

when i sign in my email address is stated that its not asscoiated with any accounts and then the program going into a spinning cycle.

      解決に役立った回答 AnandSri

      Hi all,

       

      We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

       

      Thanks for your time and patience.

      Anand Sri.

      返信数 8

      C
      CdavisSheehey
      Participant
      March 16, 2020

      We had to re-set my Citrix profile and it then worked. (it was an easy fix but not a great solution for a large company) I'm not sure what the difference from the old profile and new re-set profile. We work with an outside computer company and they are trying to find whtat that differnce is. I will post it if we figure it out. 

      K
      kris2000
      Participating Frequently
      March 16, 2020

      I found a solution. Login to Adobe Create Cloud on the Web using your username/password. Downloand install the software from there and this problem goes away. At least for Adobe XD, do NOT download and try to install the generic version found on the home page for XD, you will run into login issues.

      S
      Sn0wZilla
      Participant
      March 18, 2020

      Thank you kris2000!  Your solution worked for me but I didn't have to download and re-install Acrobat DC.

       

      1. I signed into my account on Adobe.com

      2. I downloaded and installed Creative Cloud

      3. I signed in via the Creative Cloud application

      4. From within the Creative Cloud application, I clicked on the OPEN button next to Acrobat DC and my existing Acrobat DC installation opened into my account without prompting me for a username.

       

      Seems like an odd work around for a strange problem.  My Acrobat DC was working fine and nothing changed.  I was using it all day without issue and then all of a sudden it prompted me for a username when I tried to print a document.

       

      By the way, I tried the IE solution they posted and that accomplished zero point zero.  It is frustrating that they kept posting that solution blindly.  

      O
      orangeabisdsu
      Participant
      March 15, 2020

      I also having this issue.  This is NOT an IE issue.  Please don't say it is.  I'm trying to login using my university's account.  This works on one of my other computers, but not on my main computer.  Please post a real solution NOT relating to IE.

        K
        kris2000
        Participating Frequently
        March 16, 2020

        See solution I posted below.

        K
        kris2000
        Participating Frequently
        March 15, 2020

        It's not an IE issue. I use Chrome. Can you guys please stop posting the same resolution when it does not work at all?

          C
          CdavisSheehey
          Participant
          February 13, 2020

          We are having a simular issue where 2 out of 8 users are having the Email not associated with account. This is only on the remote Citrix where Adobe DC Pro is already loaded. On the local machine all if fine logging in. Any ideas?

          R
          Adobe Employee
          ravinderg62643219
          Adobe Employee
          February 14, 2020

          Hi,

           

          Could you please try the steps mentioned in the article https://helpx.adobe.com/in/acrobat/kb/no-account-associated-with-the-email-address.html on the Citrix server machine for the users who are facing this issue. 

          C
          CdavisSheehey
          Participant
          February 14, 2020

          Sorry I should have put that in my post. Yes I tried that fix first but didn't work. It seems to be profile issue. I can log on in another users environment with no issues and I had a user try to log on under my profile and they got the same error message. Not sure how it interacts witht a profile....?

          V
          vsingh1010@yahoo.com
          Participant
          January 23, 2020
          No account associated with the email address - This is the error I get eveytime. I can sign in on my Iphone, my macbook, online, but not my pc app/program. Why is this happening? I have uninstalled and reinstalled several times too 
          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          February 6, 2020

          Hey there,

           

          We'r sorry for not being able to get in touch with you on time.

          Are you still experiencing the same issue? If yes, then please refer to the steps given in this help article https://helpx.adobe.com/in/acrobat/kb/no-account-associated-with-the-email-address.html and check back.

           

          If this issue still persist, then do let us know.

           

          Thanks,

          Akanchha 

          C
          Carol_Clements
          Participant
          February 19, 2020

          I have same problem, cannot even open a pdf file. I tried all those above solution it didnt work for me.

          C
          carolyne57645757
          Participant
          January 6, 2020

          Since the December update, I can no longer sign into my Adobe account. This means I can no longer upload files to my Adobe Document Cloud and, more importantly, I no longer have direct desktop access to the ExportPDF module that I have paid for (annual subscription). When I try to login from (desktop) Reader, I get a message saying that there is no account for that address (I can login to my account online and the Document Cloud with the very same address). Furthermore, I get an invite to subscribe to the ExportPDF service, but then I get a message saying that I already have it and would I like to upgrade to Adobe Pro?!!!!

          I have unstalled and reinstalled Reader twice. I used the Cleaner tool... to no avail. I still have the same problem.

          I contacted the Help Center and was told that there is no support for the free Reader DC.

          Any advice would be appreciated.

          Thanks!

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          February 6, 2020

          Hey there,

           

          Sorry for the delay in response. 

          While logging into for desktop application, make sure you have the Adobe Acrobat Reader DC application for sign in. Acrobat and Reader DC looks identical. 

          If you get the error message on Sign In screen "there's no account associated with this email" then try the solution given in this helpr article here: https://helpx.adobe.com/in/acrobat/kb/no-account-associated-with-the-email-address.html

           

          Let us know how it goes.

          Hope this helps.

           

          Thnaks,
          Akanchha 

           

          K
          kris2000
          Participating Frequently
          March 15, 2020

          Same issue when I use Reader DC to sign in or XD. Cant login via desktop. I use Chrome, not IE so the solution above is not relevant at all.

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          October 22, 2019

          Hi FundyE,

           

          We're sorry for the trouble you had, would you mind sharing more details about the issue you are experiencing?

           

          What is the version of the Acrobat application installed? Check the version details from the help menu of Acrobat>About Adobe Acrobat DC.

          Are you on a Mac or Windows machine and what is the version?

           

          Would it be possible to post a screenshot of the error message you are getting? 

           

          We're here to help, just need more info.

           

          Thanks,

          Anand Sri.

          T
          TracieLee
          Participant
          October 22, 2019

          I am also having the same problem.  I am logged in here online with email address I am trying to use on my PC.  I cannot even open a document in Acrobat Pro DC.  It asks for a sign in and then closes when it doesn't find the account.

          R
          Adobe Employee
          Ravi Gour
          Adobe Employee
          October 23, 2019

          Hi FundyE,

           

          Could you please try again signing in Acrobat with your Adobe ID and confirm if you are still getting the issue.

          If yes, please provide the follwing information to help debug the issue 

          1. OS version

          2. Acrobat version installed on the machine

          3. IE version if installed on your machine.

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