Email an attachment not a link

[SMartineau]

I literally create hundreds of AutoCAD documents weekly that must be sent as a PDF attachment.

Adobe's decision to make sending a link in an Outlook email as opposed to an attachment, the default action, is an absolutely horrible idea.

The extra clicks wreak havoc with my workflow. So much so that if I can't change the default back to an attachment, I will ditch Acrobat completely, all 7 licenses & switch to Nitro.

I need to find a way to change the default, please help.

[Meenakshi Negi]

Hi SMartineau,

Thank you for reaching out.

To send the PDF as an email attachment by default, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Paul2020]

This 'email accounts' opion is not available in Adobe Acrobat Reader x64. How do I disable it permanently in this version?

[Meenakshi Negi]

Hi Paul2020,

Thank you for reaching out.

The option should be available in the Preferences window.

Could you please share the screenshot of the Preferences window at your end?

Thanks,

Meenakshi

[Paul2020]

This is with Adobe Acrobat Reader x64 -Continuous 2023.001.20143

[Meenakshi Negi]

Hi Paul2020,

Thank you for sharing the screenshot.

Please try repairing the installation. Launch the application and go to Help > Repair Installation.

If that does not help, try reinstalling the application using the following steps:

 - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot your machine and install the application from this page: https://get.adobe.com/reader/enterprise/. 

Also, confirm whether you are using the work or personal machines.

Let us know how it goes.

Thanks,

Meenakshi

[Paul2020]

This occurs on multiple computers, some with upgraded installs some with fresh. Neither has the option for this. Given the fight I've had with InTune and acrobat a reinstall is not an option for every user. Its not possible.

I signed in with one user using an acrobat pro license and the option showed up. So this option is only available for Pro users. How would I enable this for the free reader users? Is there a registry key that reflects this checkbox?

[arvindy]

Hi Paul2020,

Thanks for reporting the issue and apologies for the inconvenience caused!

Please note that "Email Accounts" preference option is available for all the users, no subscription is required to have this option.

On some machines we noticed that if we set registry “bDisableWebmail” to 1 then "Email Accounts" is not available.

Can you please check if this registry is set to 1 on your affected machines as well, by any chance?

Path of the registry for Acrobat or Reader 64 bit version:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cWebmailProfiles]
"bDisableWebmail"=dword:00000001

Kindly delete the above registry from your system(if exists) and  then restart Acrobat/Reader app. Now, check if you see the “Email Accounts” Preference.

Regards,

Arvind

[Andrey Tsirulnikov]

Thank you! This was the issue.

Any idea how that option got there? I used Acrobat Customization Wizard to create this install, but I did not disable any webmail or cloud features. 

[Paul2020]

Apologies, this is another of our buisiness accounts I didn't realize I was logged into it. Thank you, this registry fix did address the issue. 

[Gaye Teague]

This is correct. I feel I have averted a nightmare having to send 50 or so documents out at the end of the month.

something to ponder ... why is it easier to Google search the answer than get lost in the Adobe maze?

Thx 

Gaye

[Nick299376873aca]

NO... where is the FeatureLockDown regkey for this? We will NEVER use Adobe Document Cloud here. 

[Ralph30773694tgqk]

This actually didn't work. I followed instructions. My attachments are still attached as links and uploaded to adobe cloud. Any other way to get it back to attaching a pdf ? 

[Caleb3081357318ux · Accepted solution]

I was having the same issue! I resolved it by removing the add in in Outlook. 

File>Options>Add Ins> Manage COM Add-ins> Go
Uncheck the Adobe Cloud Connector > Click OK

[William31083705lozr]

Thanksssss

[Julie31133298o0ea]

I was having the same problem. Adobe's suggestions did not work. I disabled the add-in in Outlook as you showed and it worked! Thank you so much for posting!!!

[melissag88475415]

How do you do this on a mac?

[HOWARD30923317iyeb]

Thank you SO much you just ended months of agony for me.

[BKBK2017]

Thank you!

[kim31807702vx5s]

Thank you so much.  This was the only helpful info I could find to revert to attaching PDF's rather than links.  Cheers. 

[Linda31838957z5te]

Thanks

[Simon Marais]

nope, this solution does not work

[John36651989b88l]

There is no "prerences." Not in Edit, not anywhere.

[Bill336407342yz1]

This one is the answer not disabling Outlook add-ons 

[Pavan37424818mzwj]

this still doesnt work!