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T
Teresa22626746gc0x
Participant
January 12, 2022
Question

Email Icon Missing from toolbar

  • January 12, 2022
  • 1 reply
  • 1833 views

I can no longer email a scan because there is no email icon. I have to save the document to my desktop, go hunt for it, and scan it from there. Where did the email icon go?  It was there until a week or so ago.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 13, 2022

Hi Teresa

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Adobe Acrobat C you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

 

Regards

Amal

T
Teresa22626746gc0xAuthor
Participant
January 14, 2022

version 21.11.20039

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 14, 2022

Hi there

 

Thanks for sharing the version number. Have you tried to reset the Acrobat preferences as suggested earlier?

 

Also, try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

 

Also try to repair the installation form the help menu (Win Only) and reboot the application.

 

Also please share the screenshot of the issue for a better understanding.

 

Regards

Amal

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