Error 16

[loiss46109565]

How do I fix Error 16?  I have already uninstalled and reinstalled the program and am still getting the same message.

[Meenakshi Negi · Accepted solution]

Hi loiss46109565,

Please refer this link for help : https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html

Let me know if you need further help.

Regards,

Meenakshi

[timothya68770430]

thanks, did not work. the steps for Win10 / win8 are not the same. meaning win10 is very different than win 8???

[rickt6435732]

Has anyone found an answer for this error 16?? It has me dead in the water!!

[Adorobat]

Hi rickt6435732 ,

Have you performed the steps which are given in the above link?

[rickt6435732]

Yes and still doesn't work. Some of the selections are not in windows 10

[Adorobat]

Could you please tell what options?

[RapidFX - VipeArmy]

Hey, it does not work. I am trying to edit a  YouTube video but it doesn't work. Please help!

[John T Smith]

Acrobat (the program discussed in this forum) will edit a PDF file... not a video

You need to find a forum for the Adobe video editing program you use, which is MOST LIKELY Premiere Elements or Premiere Pro

Here is the list of all Adobe forums... https://forums.adobe.com/welcome

[10greenmen]

This does not work – there is no such folder in the current version of Lightroom that I have just downloaded on Mac Sierra.  So it is not a solution and has not been answered

[gc85825004]

Hi Meenakshi

Please can you or somebody from Adobe help as I am also recieving error 16. I am unable to use any programs in CC

Thanks

[Meenakshi Negi]

Hi gc85825004,

Did you try the troubleshooting steps provided for Error 16  in this help document: Configuration error in Adobe Creative Cloud?

If not, please try them and let us know if it helps.

If you still experience the issue, please let us know.

Regards,

Meenakshi

[arto31820343]

I've tried it all and doesn't work.

[Hadia1]

Can you help me? I have tried the following: l. restored computer to an earlier time  2. Reset per the instructions the SLS store setting

and the PCD folders.  During my attempts I have had several problem errors including Error: 213:5, 213:16 and 213:6 Fyi,

I have tried reinstalling the CS5 software several times and get install problems such as required common fonts to be installed. etc.  Last reinstall said FI not completed???  Not sure where to go from here?  Thank you in advance for any help you can provide.

[rickt6435732]

Sorry I got busy yesterday...I uninstalled AcrobatPro and reinstalled it...now it won't take my license # I received when purchased from you guys. This software has been running great until lately when this error 16 keeps shutting down the software! Please help with license so I can reinstall

[Adorobat]

Could you please tell what error message you are receiving ?

Thank You!

[allenh40023250]

Add me to the list.  Windows 7, SP1, OS 64 bit, Dell Inspiron i5

Uninstalled and reinstalled Adobe Acrobat XI three times, last time as fresh download, still get same message.

I just tried to follow the directions in the link provided above, I have no PCD folder, only SLStore.  Got through all steps more or less but the very last Child Objects thing and it would not allow it.

[Adorobat]

Hi allenh40023250 ,

Have you followed the link which is given in post no. 2?

[allenh40023250]

Yes, I did.  I said that.  "I just tried to follow the directions in the link provided above, I have no PCD folder, only SLStore.  Got through all steps more or less but the very last Child Objects thing and it would not allow it."

[Adorobat]

Hi ,

Please perform the steps which are given in this link:Missing the Adobe PCD folder

[allenh40023250]

There are no steps given and the case is marked not solved.

So fa the advice seems to be this: For future viewers of this discussion if you are facing difficulties locating the Adobe PCD and SLStore folder then please contact our support team directly at Contact Customer Care.

Now I have tried several times to contact customer support directly and get a horrendous run around but no customer support.  If it is this complicated to use your program, you need to fix that.  In the meantime, I am switching to NitroPro which is user friendly, not over burdened with useless features and downloads and installs with no problem.  It is also much cheaper.  I would and will advise ALL Adobe Acrobat users to do the same.  Now to find a replacement for Photoshop

[Adorobat]

Please visit this link which will lead you to Chat support directly :Contact Customer Care

Click Still need Help? Contact us

Let us know if you face any issue.

[joycef72427553]

chat is not available. I have done everything.  I am a lawyer and I need this software to work.  downtime is expensive. i wish I could reach someone at adobe.

[amyw74566117]

If none of the above works, I'd suggest updating the Adobe Creative Cloud app! I kept getting that error and none of my adobe apps were working, so I did that and everything is fixed now

[David.G.P]

Can Adobe finally give steps to resolve this that apply to Windows 10??!!

The steps given here:

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

or here:

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

...don't apply for Windows 10, because the entire

• "Click the Owner tab, select Administrators, and click Edit" and
• "Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK."

...parts are not there in Windows 10!

CAN ADOBE FINALLY FIX THIS DREADED ERROR 16 that has been plaguing users for over a ƃuᴉʞɔnɟ decade?

We users are paying for your living, so FINALLY fix that broken software NOW!