Error message after closing Acrobat Pro.

[Paul325968452ape]

Every time I close the program it gives me an error message as if it crashed. 

"Acrobat Pro quit unexpectedly"

Not a super big deal but pretty annoying.

[Amal.]

Hi @Paul325968452ape 

Thanks for getting in touch.

Our engineering team is aware of this issue and is actively working on a solution. The fix will be included in a future update.

Your patience is appreciated.

~Amal

[Paul325968452ape]

Thank You!

[johnb87147403]

I have the same thing; I find it very annoying. 

[i-b-tex]

I've been experiencing this for months. I really hoped it would be resolved by now, but unfortunately it's still occurring. I open and close a lot of PDFs on a regular work day, so it's definitely annoying to have to keep closing that dialog box.

[Amal.]

Hi there

Our engineering team is still working on this.

We will share the update as soon as we get any information.

Thanks for your time and patience so far.

~Amal

[i-b-tex]

Thanks Amal, I'm glad to know this is still being worked on.

[Amal.]

Hi @Paul325968452ape @i-b-tex @johnb87147403 

Our engineering team requires some more information, could you please share the value of GUID present at 'Computer\HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog' in the Registry Editor?

Here's the sample for that.

~Amal

[marct14230458]

Same here... still happening.

I don't lose anything.... it just reports an error when you either use the keyboard to quit, or when you close the window, then manually quit using the dropdown.

[KiddoMac]

Just throwing my hat in the ring, the application crashes every single time after quitting the app. Luckily it does it's job, but It doesn't save the pinned buttons, because of the crash!!

Some more infos: I'm on the latest issue of Ventura (Since that's the latest this iMac will run) and the crash doesn't happen on a fresh user.

I've already deleted all the prefs manually. Used the Acrobat Cleaner or what it's called, un- and reinstalled. deleted some old fonts, nothing. Adobe please fix this. You are not some backwater developer for Pete's sake!!!

[Amal.]

Hi there

This issue is already with our engineering team and they are working on it for the fix.

We will share more details as soon as we get any update.

Thanks for your time and patience so far.

~Amal

[Amal. · Accepted solution]

Hi there,

The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[CrissBizMail]

Why do I get this error on every document I close?

[Amal.]

Hi there

Have you started experiencing this issue recently?

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check if that works.

~Amal

[Amal.]

Hi @CrissBizMail @Paul325968452ape @KiddoMac @marct14230458 @i-b-tex 

Hope you are doing well.

Our engineering team requires the dump file for the crash to further investigate the issue, please share the requested dump file so we can isolate the issue for the fix.

~Amal

[S. S]

Hello Everyone, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik