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Error message after closing Acrobat Pro.

New Here ,
Sep 28, 2023 Sep 28, 2023

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Every time I close the program it gives me an error message as if it crashed. 

"Acrobat Pro quit unexpectedly"

Not a super big deal but pretty annoying.

TOPICS
Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2024 Feb 28, 2024

Hi there,

 

The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

 

Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Adobe Employee ,
Sep 29, 2023 Sep 29, 2023

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Hi @Paul325968452ape 

 

Thanks for getting in touch.

 

Our engineering team is aware of this issue and is actively working on a solution. The fix will be included in a future update.

 

Your patience is appreciated.

 

~Amal

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New Here ,
Sep 30, 2023 Sep 30, 2023

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Thank You!

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New Here ,
Nov 24, 2023 Nov 24, 2023

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I have the same thing; I find it very annoying. 

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Explorer ,
Dec 07, 2023 Dec 07, 2023

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I've been experiencing this for months. I really hoped it would be resolved by now, but unfortunately it's still occurring. I open and close a lot of PDFs on a regular work day, so it's definitely annoying to have to keep closing that dialog box.

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Adobe Employee ,
Dec 08, 2023 Dec 08, 2023

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Hi there

 

Our engineering team is still working on this.

 

We will share the update as soon as we get any information.

 

Thanks for your time and patience so far.

 

~Amal

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Explorer ,
Dec 08, 2023 Dec 08, 2023

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Thanks Amal, I'm glad to know this is still being worked on.

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Adobe Employee ,
Jan 26, 2024 Jan 26, 2024

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Hi @Paul325968452ape @i-b-tex @johnb87147403 

 

Our engineering team requires some more information, could you please share the value of GUID present at 'Computer\HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog' in the Registry Editor?

 

Here's the sample for that.

Amal_0-1706261310612.png

 

~Amal

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New Here ,
Feb 20, 2024 Feb 20, 2024

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Same here... still happening.

 

I don't lose anything.... it just reports an error when you either use the keyboard to quit, or when you close the window, then manually quit using the dropdown.

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Just throwing my hat in the ring, the application crashes every single time after quitting the app. Luckily it does it's job, but It doesn't save the pinned buttons, because of the crash!!

Some more infos: I'm on the latest issue of Ventura (Since that's the latest this iMac will run) and the crash doesn't happen on a fresh user.

I've already deleted all the prefs manually. Used the Acrobat Cleaner or what it's called, un- and reinstalled. deleted some old fonts, nothing. Adobe please fix this. You are not some backwater developer for Pete's sake!!!

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Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi there

 

This issue is already with our engineering team and they are working on it for the fix.

 

We will share more details as soon as we get any update.

 

Thanks for your time and patience so far.

 

~Amal

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Hi there,

 

The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

 

Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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New Here ,
Apr 23, 2024 Apr 23, 2024

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Why do I get this error on every document I close?

PDF Closing Error.png

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Hi there

 

Have you started experiencing this issue recently?

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check if that works.

 

~Amal

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi @CrissBizMail @Paul325968452ape @KiddoMac @marct14230458 @i-b-tex 

 

 

Hope you are doing well.

 

Our engineering team requires the dump file for the crash to further investigate the issue, please share the requested dump file so we can isolate the issue for the fix.

 

~Amal

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