Error when save as PDF/A - Could not copy file...

[Turbolocke]

Hi

When I try to save any PDF File to a PDF/A File, I get the error message:

Preflight

Could not copy file C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight\OutputIntent\CoatedFOGRA39.pdf, 

C:\Users\%user%\AppData\Roaming\Adobe\Acrobat\Preflight Acrobat Continuous\OutputIntent\CoatedFOGRA39.pdf

: Falscher Parameter

I run the repair function, reinstalled Adobe Acroba Pro > no success

Then I copied all OutputIntent files from the path above to the mentioned user-folder path manually and now the following Errormessage appears when I try to save the file as PDF/A:

Nach Standard konvertieren:

Es ist kein Output Intent definiert. Um eine PDF-
Datei nach PDF/A zu konvertieren, ist ein Output
Intent erforderlich. Bitte definieren Sie einen
Output Intent in den Preflight-Voreinstellungen.

So, I defined an OutpuntIntent (see prnscrn) and I still get the same ErrorMessage concerning OutputIntent.

Ideas?

regards

[Meenakshi Negi]

Hi default1wa3ac48dnkv,

Thank you for reaching out and sharing the information.

Please refer to the steps suggested to convert PDF to PDF/A in the following help document: https://helpx.adobe.com/acrobat/using/pdf-x-pdf-a-pdf.html. 

Also, confirm if the issue occurs with other PDFs as well.

Let us know how it goes.

Thanks,

Meenakshi

[Martin227382039q66]

Well, after trying all the advice here on the forum, it still doesn't work for me. I dont know what to do next. I have Windows 11 professional. I reinstalled both the system and Adobe Acrobat pro. Adobe acrobat build is 2023.008.20458 64bit.

[Sean382730491js1]

Why is this still an issue??? A year later fix the problem! I can't do my job 

[DSK246297947s40]

I'm having the same issue. The "correct answer" is useless. 

[Jolene31024535odxx]

Same issue here, this is the only reason I need the software and its not working.
Trying to install the 2021 version now to see if I can get it to work. Its awful.

[Jolene31024535odxx · Accepted solution]

I figured it out!
Click 'Preflight'

Then click 'PDF Standards'

Select the standard

Analyze

Now change tab to 'Standards' with the diamond

Choose the right option

Continue

it should work

[mariahweyne]

Check this video https://youtu.be/Z5vh6kQ_vHU 

[DSK246297947s40]

Doesnt work. 

[Kris38274894ji84]

What I've tried:

• Uninstall of adobe with the cleaner tool and uninstalled creative cloud. (Didnt work)
• Updated it to 24.02.20687. (Didnt work)
• Ran as Admin account. (Didnt work)
• Manually reset preferences through the roaming appdata file. (Didnt work)
• Repaired installation through adobe. (Didnt work)    

[Kris38274894ji84]

Found a solution that works:

1. Turn off "Enable protected mode at startup"
2. Close Adobe
3. Delete the folder Preflight Acrobat Continuous (%APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous
4. Open Adobe
5. Turn back on "Enable protected mode at startup"