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SyncGlobal
SyncGlobal
Participant
February 2, 2023
Answered

Fill & Sign stuck on loading squares

  • February 2, 2023
  • 2 replies
  • 3975 views

 

We are using Adobe Acrobat Standard 2017, the signature function worked fine about a week ago and it is no longer loading the signatures. I have tried reinstalling Adobe, checking for updates, editting the registry files, disabling protected view and enhanced security.

 

If I disconnect my Internet and try the signature function, it works, the result reoccurs if I reconnect. Adobe Acrobat DC works fine with no issues, but we have a license for the 2017 version that allows us to use it with no restrictions. I have tried it on my home Wi-Fi, company ethernet, and phone hotspot with no difference. I checked our firewall logs as well and nothing is blocking any Adobe domains.

This topic has been closed for replies.
Correct answer SyncGlobal

I resolved this issue by creating an Outbound rule in Windows Firewall to block AdobeCEF.exe.

 

The file was located in this directory: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\AcroCEF

2 replies

SyncGlobal
SyncGlobalAuthorCorrect answer
Participant
February 3, 2023

I resolved this issue by creating an Outbound rule in Windows Firewall to block AdobeCEF.exe.

 

The file was located in this directory: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\AcroCEF

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 13, 2023

That's Great! Glad to know the issue is resolved.

Thank you for sharing the steps you took to resolve the issue. It may help other users experiencing a similar problem.

Let us know if we can be of any further help.

 

Thanks,

Meenakshi

 

 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 3, 2023

Hi SyncGlobal,

 

Thank you for reaching out.

 

As you are using Acrobat 2017, I would like to inform you that it is an old and unsupported version. For more information, refer to the following help document: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html.

 

You mentioned above that you have already tried the basic troubleshooting steps. You may try resetting the application preferences once using the steps provided on the following help page: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082.  

 

Thanks,

Meenakshi

SyncGlobal
SyncGlobalAuthor
Participant
February 3, 2023

I had did a manual removal of all Adobe files and did used the cloud clean up tool as well to no avail. I think a recent update to the cloud services, possibly a certificate renewal, broke the connection for the older versions of Adobe. Since they are no longer supported I doubt the problem will be fixed and it is unfortunate that there is not a way to store signatures locally and disable all communcation with the cloud.

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