fill and sign not working

[Essam E]

Hi

Adobe acrobat fill and sing not working and not responding at all, i tried unistall an re install, insall fresh windows and install acrobat and still same issue

Video record of this issue 

https://www.dropbox.com/s/8kx2siwt3niafxy/Acrobat_W12esa2vNw.mp4?dl=0

direct link

https://dl.dropboxusercontent.com/s/8kx2siwt3niafxy/Acrobat_W12esa2vNw.mp4

[Amal. · Accepted solution]

Hi @Essam E 

Hope you are doing well and thanks for reaching out.

As you have the recent application version, please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Regards
Amal

[Essam E]

Thank you Amal

This solution works, I used the cleaner then installed 64bit Version

Hi @Essam E 

Hope you are doing well and thanks for reaching out.

As you have the recent application version, please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Regards
Amal

By @Amal.

[J.B. Bricklemyer]

Amal,

Can you provide the same information for Mac?  Just started having this issue.  Worked last week.

Sonoma Version 14.5 (23F79)