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ksmith147
Participating Frequently
December 13, 2019
Question

Fill and sign still not working using Acrobat DC

  • December 13, 2019
  • 1 reply
  • 4047 views

Fill and sign still not working in Acrobat DC

Send email, but the email does not have a link for the document anywhere.

 

[Title Edited by Moderator]

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 13, 2019

    Hi Ksmith,

     

    We are sorry for the trouble. As described Fill and sign not working.

     

    Would you mind sharing more details about the issue for a better understanding:

     

    • Are you getting any error message or code while using Fill and Sign?
    • What is the workflow or steps you are doing to fill and sign and to send the document?
    • What is the version of the Adobe Acrobat DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html 

     

    A new version of Adobe Acrobat / Reader DC got released recently, version 19.21.20058. Please update the application to the new version. Go to Help > Check for Updates. For more information please use the link:https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    You may also use the steps provided in the help article here (https://helpx.adobe.com/in/acrobat/kb/send-email-attachment.html) to send the PDF directly as an email attachment.

     

    Let us know how it goes

     

    Regards

    Amal

    K
    ksmith147Author
    Participating Frequently
    December 17, 2019

    Hi Amal 

    We are using Acrobat Pro DC, and yes the new version 19.21.20058

    We are combining 3 separate pdfs to one. We select Fill & Sign, Then Request signature.

    We type in admin email, select specify where to sign, click on a spot on the front page, click send. Message comes up sucessfully sent.

    Admin receives the email to say to sign, but there is no where on the email that you can click on the document to sign and forward back.

    There used to be link, we clicked on it, signed it and sent back.  Then an email would be sent back to me saying it has been sent, with a pdf attached showing the signature, and a fourth page showing the audit trail.

    This is not happening now.

    It does apparently work, if after you send originally, you send a reminder.  But we shouldnt have to do this, it should work first time. 

    Unless of course with the new version, it has changed how you do this, please advise.

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 19, 2019

    Hi there, 

     

    We are sorry to hear that the issue still persists. 

     

    We tried to reproduce the issue at our end and it's working fine. Please try the following steps and see if that helps:

     

     

    If it still doesn't work, please try to repair installation (For Windows) Go to Help > Repair Installation.

     

    If it still doesn't work, please try the following steps:

     

     

    Let us know how it goes.

     

    Regards

    Amal

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