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Fill and Sign text is white

New Here ,
May 20, 2021 May 20, 2021

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Adobe Acrobat Pro DC version 2021.001.20155

I have been using "Fill and Sign" to date and sign documents for some time without issue, until today. These are not "form" documents, they are your basic pdf documents. For some reason the textbox created using "Fill and Sign" now creates white text. I understand the default is black, and there is no way to change it, yet mine is white. I'm in need of corrective action please.

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , May 20, 2021 May 20, 2021
Hi Chauncey Hope you are doing well and sorry for the trouble. As described, the fill and sign text is white and you are unable to change it. I have tried to reproduce the issue on my end and getting the option to change the font color in Fill and Sign Tool as shown below As you have the latest version of the application, please try to reboot the computer once and see if that helps. Also try to repair the installation (Win Only) from the help menu. Go to Help > Repair Instal...

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Hi Chauncey

 

Hope you are doing well and sorry for the trouble. As described, the fill and sign text is white and you are unable to change it.

 

I have tried to reproduce the issue on my end and getting the option to change the font color in Fill and Sign Tool as shown below

 

Untitled.png

 

 

 

 

 

 

As you have the latest version of the application, please try to reboot the computer once and see if that helps.

 

Also try to repair the installation (Win Only) from the help menu. Go to Help > Repair Installation.

 

If it still doesn't work, please try to reset the Acrobat Preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check .

 

Let us know if you are referring to something else.

 

Regards

Amal

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New Here ,
May 26, 2021 May 26, 2021

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Thank you Amal!

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