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Fill & Sign Not working

New Here ,
May 11, 2018 May 11, 2018

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Verified that PDF form is fillable. Have uninstalled and reinstalled Acrobat DC (Windows 10).  Fill & Sign toolbar is missing the text typing and editing tools See screencap below. What is wrong and how do I fix it?

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PDF forms, Windows

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correct answers 1 Correct answer

Adobe Employee , May 29, 2018 May 29, 2018
If a form with existing fields (Acroform), even one field, is opened in Fill & Sign tool the toolbar along the top will only show the Signature and Initials, no text tool or annotation tools.  Also the right hand panel will show a message saying that the form has fields and it will not have the personal information to drag and drop from the right hand panel as it does when a "flat" PDF is opened in the Fill & Sign tool.The PDF you opened is likely an Acroform with at least one field.If you open ...

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Adobe Community Professional ,
May 11, 2018 May 11, 2018

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The document contains form fields. Mouse click in the fields and type.

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New Here ,
May 15, 2018 May 15, 2018

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Nothing happens when fields are selected in this document.  I have worked with fillable forms in Adobe for years and have never encountered this issue before.

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Adobe Community Professional ,
May 15, 2018 May 15, 2018

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Can you share the form?

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Adobe Employee ,
May 29, 2018 May 29, 2018

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If a form with existing fields (Acroform), even one field, is opened in Fill & Sign tool the toolbar along the top will only show the Signature and Initials, no text tool or annotation tools.  Also the right hand panel will show a message saying that the form has fields and it will not have the personal information to drag and drop from the right hand panel as it does when a "flat" PDF is opened in the Fill & Sign tool.

The PDF you opened is likely an Acroform with at least one field.

If you open the same PDF in Fill & Sign in the Document Cloud it should allow you to add text to the form (it works differently from Acrobat and Reader currently).

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New Here ,
Aug 12, 2018 Aug 12, 2018

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Hi I'm having problems with my fill and sign. when I click on fill and sign it doesn't show the full tool bar it just shows the signature tool but when I click on that it doesn't show anything to choose that's blank and so is the screen the whole pdf document that I need to fill in disappears. I have a windows 10 dell laptop. I have uninstalled and reinstalled, restarted the laptop multiple times, and even tried the troubleshooting. this also happens with every doc that's a pdf. never experienced this until this week. can you please help I need this fixed for work. please please help

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New Here ,
Aug 16, 2018 Aug 16, 2018

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I have the same problem - the fill and sign tools are at the top of the page but there is no document. I am running Windows 8.1 and using Chrome. A window's update was loaded last night.

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New Here ,
Dec 18, 2018 Dec 18, 2018

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This worked for me. I was trying to use a .docx form and the share button did not include Adobe fill & sign. I converted it to PDF in Preview and emailed it to myself, then the share button then worked as expected. Make sure it is actually a PDF. Thanks for the tip!

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New Here ,
May 15, 2018 May 15, 2018

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I am experiencing the same issue. Win 10 & Macbook Air  - latest versions of Acrobat. Please fix.

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Adobe Community Professional ,
May 15, 2018 May 15, 2018

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halloweenjack  wrote

I am experiencing the same issue. Win 10 & Macbook Air  - latest versions of Acrobat. Please fix.


Hi halloweenjack

This is a user forum and most of us are volunteer users. Sorry we can't "fix" even when you say "please" so nicely,

If your issue is the same, then do as Bernd said. Fill in the form fields.

If it is different, please clarify and post a screen shot.

Thanks!

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New Here ,
Aug 28, 2018 Aug 28, 2018

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mine is not working even when I open from the cloud?

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Adobe Employee ,
Aug 28, 2018 Aug 28, 2018

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Since this thread was started about something different (filling forms that have existing form fields and do not show the Text, X, Circle etc tools) and has been answered - you would have much better luck with help on your issue if you find a more relevant post than this one or start a new post about the issue of Fill & Sign sometimes not loading, not displaying the PDF.

This is a relevant thread with recent comments and Adobe employees monitoring/helping:

Fill & Sign does not load the file and displays blank screen

Thanks,

Josh

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Community Beginner ,
Oct 03, 2018 Oct 03, 2018

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Sorry - new to this forum thing. How do I add my 2¢ worth to this thread? My Fill & Sign was working fine until today... just prior to clicking on the right panel to choose that function after opening the file (created from Word - saved as PDF); Adobe flashed a couple bubbles about new features... I followed them x 2. Then tried to add my signature to the document. I got a spinning blue wheel ... never stopped. would not bring my signature to bear. Any suggestions? Thanks.

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Community Beginner ,
Oct 03, 2018 Oct 03, 2018

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Oooops! Belay that last comment. I closed out the doc, reopened doc with a double-click instead of right-click/open with Adobe Acrobat DC ... it worked. Sorry to have bothered you without doing the simple troubleshoot. Have a good day!

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Community Beginner ,
Oct 17, 2018 Oct 17, 2018

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CORRECT!

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New Here ,
Oct 11, 2018 Oct 11, 2018

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I have exacxtly the same problem after the Adobe Acrobat Standard DC was update here in October .

When I hit the Sign-icon (which usually works) I only get a spinning wheel instead of my signature file. I have tried for two days now.

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Hi EMAY,

Can you please provide the following details :

1. Are you able to use the Share application?

2. Are you under any network restrictions? Any firewall settings? Could you try to turn them off and then try again.

Regards,

Sandeep Grover

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New Here ,
Oct 16, 2018 Oct 16, 2018

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Hi Sandeep

1. No, it is blanked out. Well, now I got it working, but when I try to send it I get a message: "No Internet Connection" - which I do have.

2. Could be. I'm at work and we have an IT department administering this.

With regards

Ernest

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New Here ,
Oct 16, 2018 Oct 16, 2018

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Internet Access Plug-in says:

File Name: IA32.api

Loaded: Yes

Certified: Yes

Version: 19.820071.303822

Date: 2018-09-20 08:32

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New Here ,
Oct 16, 2018 Oct 16, 2018

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I'm getting the same issue.  When I click on "Sign" I just get a spinning circle and nothing happens.  I can share the document and we don't have firewalls or restrictions.  I was able to sign a form when only the Sign icon is on the toolbar, but I can't do it when the text editing icons are also on the toolbar next to the Sign icon.

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Adobe Employee ,
Oct 16, 2018 Oct 16, 2018

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Hi bobs66029812,

Can you please sin out of the application and then sign in again. Once this is done try to use the Fill and Sign application. Let me know how it goes.

Regards,
Sandeep Grover

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New Here ,
Oct 16, 2018 Oct 16, 2018

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Hi Sandeep

I tried to sign out and then in. The result is the same blue circle circulating when trying to Sign.

Wtih regards

Ernest

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New Here ,
Jul 08, 2020 Jul 08, 2020

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I used the combine files, added the pdf and then clicked on "combine" then was able to sign and save. 

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Adobe Employee ,
Oct 16, 2018 Oct 16, 2018

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Hi EMAY,

You mentioned earlier that you do not have an internet connection but you also said that you a re under some network restrictions? Can you please confirm the exact network state of your system.

Also I would request you to please make sure that the below access points are white listed :

  • cloud.acrobat.com
  • fillsign.acrobat.com
  • files.acrobat.com
  • createpdf.acrobat.com

Let me know how it goes.

Regards,
Sandeep Grover

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Community Beginner ,
Sep 19, 2019 Sep 19, 2019

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New to the forum. My problem is that I am able to insert the signature but not the DATE it was signed. Can anyone tell me how to do this??

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