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Answered

Fill & Sign Not working

Forum|Forum|7 years ago
May 11, 2018
9 replies
156300 views

Verified that PDF form is fillable. Have uninstalled and reinstalled Acrobat DC (Windows 10). Fill & Sign toolbar is missing the text typing and editing tools See screencap below. What is wrong and how do I fix it?

Correct answer Josh_Corey

If a form with existing fields (Acroform), even one field, is opened in Fill & Sign tool the toolbar along the top will only show the Signature and Initials, no text tool or annotation tools. Also the right hand panel will show a message saying that the form has fields and it will not have the personal information to drag and drop from the right hand panel as it does when a "flat" PDF is opened in the Fill & Sign tool.

The PDF you opened is likely an Acroform with at least one field.

If you open the same PDF in Fill & Sign in the Document Cloud it should allow you to add text to the form (it works differently from Acrobat and Reader currently).

D

default84zhkjw2om61

New Participant

CHECK YOUR LANGUAGE SETTINGS!

I know this is an old thread but I had this issue with a colleagues machine and it was driving us nuts.
We have a fully licensed Creactive Cloud with Adobe Pro installed.
Clicking the Fill and Sign button did NOTHING.

We noticed the language was set to Engligh with Arabic Support by default, even though all language settings were set to English. No matter what we changed, it would revert back to the same setting! We checked the Adobe account settings, windows language settings..nothing appeared wrong.

We both have Windows 11, same model of laptop, using the same Adobe account.

I installed CC and Adobe Pro on my own machine, same languiage settings, however i was able to change them to "same as operating system" closed Adobe, reopened it then is could select ENGLISH, the Arabic options was GONE.

So on my colleagues machine I did the following:
- Uninstalled Adobe Acrobat Pro
- Sign out of and uninstalled Creative Cloud
- Ran CCleaner and cleared out all old/temp files, then repaired the registry
- Rebooted laptop
- Ran RegEdit, searched for all references to Adobe and deleted them
- Ran File Explorer, deleted all instance of Adobe from user profile, program files and program data
- Rebooted
- Reinstalled Adobe Pro and CC
- Reopened Adobe after installed is STILL said "English with arabic support", changed this to "Same as operating system", closed Adobe
- Reopend Adobe, got the "welcome to abode message" strange....checked language settings, change this from "operating system" to Enlish. English with Arabic Support" is no longer listed.
- Closed and reopned a final time
- Tested and FINALLY able to fill and sign

S

SeiMedia36386189npw8

New Participant

this! thank you!

L

Leonard275315044gp7

New Participant

The signature pad no longer works ! Stopped working last week. I've uninstalled and reinstalled, same issue ... please fix

S

sangrover

Adobe Employee

Hi EMAY,

You mentioned earlier that you do not have an internet connection but you also said that you a re under some network restrictions? Can you please confirm the exact network state of your system.

Also I would request you to please make sure that the below access points are white listed :

cloud.acrobat.com
fillsign.acrobat.com
files.acrobat.com
createpdf.acrobat.com

Let me know how it goes.

Regards,
Sandeep Grover

D

donron

New Participant

New to the forum. My problem is that I am able to insert the signature but not the DATE it was signed. Can anyone tell me how to do this??

D

defaultbb0htrv91ykw

New Participant

I found that when I hit AB for text it was not showing up.

Then I noticed that there was a faint WHITE circle to the right of the pen sign icon, I clicked the circle and altered the text to BLACK and my text came back again.

Now I have a big black circle and everything works again.

S

sangrover

Adobe Employee

Hi bobs66029812,

Can you please sin out of the application and then sign in again. Once this is done try to use the Fill and Sign application. Let me know how it goes.

Regards,
Sandeep Grover

EMAY

New Participant

Hi Sandeep

I tried to sign out and then in. The result is the same blue circle circulating when trying to Sign.

Wtih regards

Ernest

A

Anonymous

I used the combine files, added the pdf and then clicked on "combine" then was able to sign and save.

S

sangrover

Adobe Employee

Hi EMAY,

Can you please provide the following details :

1. Are you able to use the Share application?

2. Are you under any network restrictions? Any firewall settings? Could you try to turn them off and then try again.

Regards,

Sandeep Grover

EMAY

New Participant

Hi Sandeep

1. No, it is blanked out. Well, now I got it working, but when I try to send it I get a message: "No Internet Connection" - which I do have.

2. Could be. I'm at work and we have an IT department administering this.

With regards

Ernest

EMAY

New Participant

Internet Access Plug-in says:

File Name: IA32.api

Loaded: Yes

Certified: Yes

Version: 19.820071.303822

Date: 2018-09-20 08:32

E

ESWA Computer Lab

New Participant

Sorry - new to this forum thing. How do I add my 2¢ worth to this thread? My Fill & Sign was working fine until today... just prior to clicking on the right panel to choose that function after opening the file (created from Word - saved as PDF); Adobe flashed a couple bubbles about new features... I followed them x 2. Then tried to add my signature to the document. I got a spinning blue wheel ... never stopped. would not bring my signature to bear. Any suggestions? Thanks.

E

ESWA Computer Lab

New Participant

Oooops! Belay that last comment. I closed out the doc, reopened doc with a double-click instead of right-click/open with Adobe Acrobat DC ... it worked. Sorry to have bothered you without doing the simple troubleshoot. Have a good day!

E

ESWA Computer Lab

New Participant

CORRECT!

patp36284525

New Participant

mine is not working even when I open from the cloud?

J

Josh_Corey

Community Manager

Since this thread was started about something different (filling forms that have existing form fields and do not show the Text, X, Circle etc tools) and has been answered - you would have much better luck with help on your issue if you find a more relevant post than this one or start a new post about the issue of Fill & Sign sometimes not loading, not displaying the PDF.

This is a relevant thread with recent comments and Adobe employees monitoring/helping:

Fill & Sign does not load the file and displays blank screen

Thanks,

Josh

halloweenjack

New Participant

I am experiencing the same issue. Win 10 & Macbook Air - latest versions of Acrobat. Please fix.

jane-e

Community Expert

halloweenjack wrote
I am experiencing the same issue. Win 10 & Macbook Air - latest versions of Acrobat. Please fix.

Hi halloweenjack

This is a user forum and most of us are volunteer users. Sorry we can't "fix" even when you say "please" so nicely,

If your issue is the same, then do as Bernd said. Fill in the form fields.

If it is different, please clarify and post a screen shot.

Thanks!

Bernd Alheit

Community Expert

The document contains form fields. Mouse click in the fields and type.

T

taradefinitelyAuthor

New Participant

Nothing happens when fields are selected in this document. I have worked with fillable forms in Adobe for years and have never encountered this issue before.

Bernd Alheit

Community Expert

Can you share the form?

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