fix for adobe collab sync

Report · Jan 26, 2023

Has this issue been resolved?

I receive this error multiple times when opening a pdf.

I've uninstalled Acrobat, reinstalled it, and kept my software up to date to rule out any issues that could arise from typical errors.

I have tried going to C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\ and locate AdobeCollabSync.exe

Right-click > Properties > Compatibility > checked the box run this program in compatibility mode for and selected Win7 from the list. Then clicked Apply OK, and rebooted the machine. I also made it so that the compatibility mode would affect all users. That didnt fix the issue. The only way that I have been able to workaround the issue is to:

a) Close Acrobat.

b) Open the Windows Task Manager's Details pane by pressing CTL+ALT+ Delete and selecting task manager. Confirm that the Processes tab is selected. Find AdobeCollabSync in the process list. Click to highlight and right click to end or stop the process.
c) Then in C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\, rename AdobeCollabSync.exe to something like AdobeCollabSyncOLD.exe.
d) Next click the Windows Start button, type Startup, select Startup Apps, and click the toggle to turn off AdobeCollabSync.

This stops it temporarily until Acrobat receives a new update. The update process repairs/recreates AdobeCollabSync.exe, so I have to go back and repeat the process above each time Adobe gets a new update. A new solution to resolve this issue has to have been found by now!

Report · Jan 26, 2023

uninstall acrobat including preferences

use the acrobat cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html

restart your computer

reinstall acrobat.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Report · Jan 06, 2025

the link for acrobat cleaner doesn't work.

Is this the correct link?

Report · Jan 07, 2025

Hi @Lynnea1941,

Thanks for reaching out, here is the latest active link to download the cleaner Tool: https://adobe.ly/421Hwpu;

Let us know if you have any questions.

^TD

Report · Jan 07, 2025

Your link does not work.

Report · Jan 07, 2025

@Lynnea1941

for a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

Report · Jan 08, 2025

Since this program is supposed to keep files in sync across different devices, I do not see any reason for trying to figure out how to fix the problem. I use only one device, I do not share the documents, I don't care if they are in the cloud.

The process for fixing this problem is too complicated for me. I have tried some of the steps and they do not fix the problem.

The program is working for me so I will just ignore this issue.

Thanks, though, for trying to help me.

Lynnea