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Full Search did not find the word in the right place in the chart

New Here ,
Jan 17, 2023 Jan 17, 2023

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Hi all,

 

I am IT Support for the company, the affected user reported this issue to me and I am stumped on this now, hoping for any help on this would be hugely appreciated.

How to reset/enable search to find all the words in the document/chart but also, at the right area. For example:

 

I searched for J1-J3 Limited and expect the search to bring up that in the document but what happened then it show up in highlight of completely different words and state that it all it found. See screenshot below.

 

I have already tried purge, reset index, ensure application is updated and still did not fixed this issue.

 

Aaron25625701qq6o_0-1673968121468.png

TOPICS
General troubleshooting , How to , Standards and accessibility

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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This is usually the result of a badly constructed PDF file. Do you know how the file was created, ie. from which application and using what exact command? Also, can you share a sample file with us?

 

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New Here ,
Jan 18, 2023 Jan 18, 2023

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Based on my understanding thus far from the user, is that they have been doing this for years (which I believe they export from Microsoft application - will confirm on this once I get the response back from the user).

 

Please see attached of the file.

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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Actually, this file was created in AutoCad. I'm guessing the problem is with how that was done there.

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New Here ,
Jan 18, 2023 Jan 18, 2023

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Hi,


Yes, the user got back to me and confirmed that it was generated from AutoCAD. So, is this now entirely different matters to different application?

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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Most likely, yes. The issue is probably related to how AutoCAD produces PDF files. You should report it to them.

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Hi,

It me again, after the conversation I had with Autodesk Support, they are now saying that this is Adobe issue. Please see below of the screenshots of the conversation attached.

 

 

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