Garbled Text on PDFs: TT2FCo00

[ANDRIE5E0F]

How do I fix Garbbled font when I open my pdf the font when I check the document the client is using TT2FCo00 (Embedded Sublet)

[jane-e]

@ANDRIE5E0F 

Can you go to Properties > Fonts and tell us what it says about the typefaces being used? You might need to scroll down to see them all.

Quite often the issue is either the fonts were not embedded and are not installed on the computer or that the fonts are Type1 from 1984.

Jane

[ANDRIE5E0F]

Hi There,

Yes, it is a type 1 font. What should I do?

Kind regards,
Andrie Iglesias
Andriali Corporation

[PII removed by moderator. Please be careful if you respond by email instead of a forum Reply window.]

[jane-e]

@ANDRIE5E0F 

I had an inkling that the issue was deprecated Type 1 fonts from 1984. I wish I had a good answer. I just ran into this garbled text situation with a company I work for and asked them not to use Type1 fonts on their timesheets. I also sent them a link from Adobe Help. They did not stop.

One thing I discovered was that my newer Windows laptop had the garbled text, but my 2017 iMac was able to convert the timesheet to PDF without garbling the text.

I haven't cleaned up older fonts on my older Mac, but never installed Type 1 fonts on my newer PC.

Possibly someone else will have a better answer, but from my own experience, I saw two solutions:

• Get the creator to stop using 1984 software (Type1 fonts)
• View the PDF in another computer

I'll tag employee @S. S to see if he has other ideas.

Jane

[S. S]

Thanks @jane-e for tagging me in this.

@ANDRIE5E0F The team is aware of this issue and is looking into it.

Meanwhile, would you mind sharing a sample file and screenshot of what it looks like when opening the file? 

This will help us get a better understanding of the issue and expedite the fix.

If the file has confidential information, please feel free to share it with me over a private message.

[To send a private message, click on my profile name, followed by the blue "Send a Message" button on the next page.]

-Souvik

[jane-e]

@S. S 

For an FYI, there is a similar thread in the Acrobat Reader forum:

https://community.adobe.com/t5/acrobat-reader-discussions/pdfs-opening-in-gibberish-in-version-2024-...

Jane

[S. S]

Thanks @jane-e,

This will be fixed with a patch by next week.

-Souvik

[jane-e]

@S. S 

Thank you Souvik!

Jane

[PatrickVC]

Hello @S. S,

As many others we are also experiencing this issue with PDF's we sent out.

As I see from your messages the Adobe Team is aware of it and working on a fix.
When will this be publicized in the Known issues | Adobe Acrobat, Reader page as well, since this would be quite handy as a referral when communicating with our customers?

Thanks,

Patrick.

[cj_3360]

Hello @S. S  we are waiting for the patch too.  Please advise when this will be released. This is causing major detriment to our business, none of our customers can read invoices or order confirmations, none of our suppliers can read our orders.

When is the scheduled time for the patch release.

Thank you

[jane-e]

@cj_3360 

It will be announced in this thread when the patch is released.

Jane

[S. S]

@cj_3360 I completely understand the situation you are in. While I cannot commit to the exact date of the release, this should be done early next week.

@PatrickVC Valid Point. Let me take this up with our documentation team.

Thanks everyone for your kind understanding.

Best!

Souvik

[S. S · Accepted solution]

Hi All,

We have released a new update (2024.003.20054). Please update the application and let us know if the issue is fixed.

-Souvik

[Bouge1085]

Hasn't worked for any of my clients.  24.003.20054 still displays the typical box font.

[S. S]

@Bouge1085 Sorry to hear about that. 

Would you mind sharing a screenshot of the view and a sample file to test the issue inhouse and get back to you?

Thanks,

Souvik

[PatrickVC]

Hello Souvik,

On our testing machine update 2024.003.20054 effectively fixed the display of outline font documents that were unreadable in v24.002.21005.

Thx & Rgds,

Patrick.

[KLH5CEB]

Unfortunately, version 24.003.20054 has not fixed the issue for any of my clients. The same PDFs will open just fine with any other PDF viewer.

[beth_6173]

My office is experiencing the same problem even with the recent update. Little boxes instead of letters.

[cj_3360]

Good Morning, thanks for your help, we believe the problem we had is reaolved by the latest patch.

Our Sales team can read the orders again.

Many thanks.

[ANDRIE5E0F]

Could you please send the link for the update? 

I am still experiencing the same problem?

The problem is not solved. 

[S. S]

@ANDRIE5E0F You can download the latest installer from here: Download Acrobat installer for Enterprise term or VIP license (adobe.com)

-Souvik

[ANDRIE5E0F]

[S. S]

@ANDRIE5E0F Is this with the latest version (2024.003.20054)?

-Souvik

[ANDRIE5E0F]

The link you sent me is for Acrobat DC  and my subscription is for acrobat Pro. 

[S. S]

@ANDRIE5E0F Your subscription is for the app Acrobat Pro DC, where DC stands for Document Cloud. 

You can download the installer from there and run it on your computer.

Once installed, it should automatically capture your credentials and log you into the application. 

In case the app does not, you need to log in using the same Email address and password you are signed in now, and your subscription should be working as usual.

-Souvik