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A
ANDRIE5E0F
Participating Frequently
August 16, 2024
Answered

Garbled Text on PDFs: TT2FCo00

  • August 16, 2024
  • 5 replies
  • 7127 views

How do I fix Garbbled font when I open my pdf the font when I check the document the client is using TT2FCo00 (Embedded Sublet)

 

 

    This topic has been closed for replies.
    Correct answer S_S

    Hi all,

    I am having exactly the same kind of issue with several PDF files generated a while ago. No problem to open the files from browsers or even from Acrobat Reader. Only with Acrobat Pro.

    I tried the link provided above to upgrade to the latest version, but I remain with version 2024.002.21005... The update through Creative Cloud does not help since it tells me there is no update available.

    Thanks for your support on this.


    @Will_74BSOD Please try this link: 24.003.20054 Optional update, Aug 26, 2024 (Windows Only) — Acrobat-Acrobat Reader Release Notes (adobe.com)

     

    Let me know if this version fixes your issue.

     

    Thanks,

    Souvik

    5 replies

    A
    ANDRIE5E0FAuthor
    Participating Frequently
    August 27, 2024

    I tried the link you sent and ownloaded it and installed it. I am still encountering the same issue of the garbled text. 

     

    Could you please search further into this issue? 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 28, 2024

    @ANDRIE5E0F,

     

    Would you mind sending me a sample file and a screenshot of the error for further investigation?

    The files can be sent via private message. 

    [To do so, click on my profile name followed by the blue "Send Message" button on the next page]

     

    -Souvik

    A
    ANDRIE5E0FAuthor
    Participating Frequently
    August 28, 2024

    I sent you the message with a screen shot of the issue I am encountering. 

    A
    ANDRIE5E0FAuthor
    Participating Frequently
    August 27, 2024

    The link you sent me is for Acrobat DC  and my subscription is for acrobat Pro. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 27, 2024

    @ANDRIE5E0F Your subscription is for the app Acrobat Pro DC, where DC stands for Document Cloud. 

     

    You can download the installer from there and run it on your computer.

    Once installed, it should automatically capture your credentials and log you into the application. 

     

    In case the app does not, you need to log in using the same Email address and password you are signed in now, and your subscription should be working as usual.

     

    -Souvik

    A
    ANDRIE5E0FAuthor
    Participating Frequently
    August 27, 2024

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 27, 2024

    @ANDRIE5E0F Is this with the latest version (2024.003.20054)?

     

    -Souvik

    A
    ANDRIE5E0FAuthor
    Participating Frequently
    August 27, 2024

    Could you please send the link for the update? 

     

    I am still experiencing the same problem?

    The problem is not solved. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 27, 2024

    @ANDRIE5E0F You can download the latest installer from here: Download Acrobat installer for Enterprise term or VIP license (adobe.com)

     

    -Souvik

    jane-e
    jane-e
    Community Expert
    August 17, 2024

    @ANDRIE5E0F 

     

    Can you go to Properties > Fonts and tell us what it says about the typefaces being used? You might need to scroll down to see them all.

     

    Quite often the issue is either the fonts were not embedded and are not installed on the computer or that the fonts are Type1 from 1984.

     

    Jane

     

      A
      ANDRIE5E0FAuthor
      Participating Frequently
      August 17, 2024

      Hi There,

      Yes, it is a type 1 font. What should I do?

      Kind regards,
      Andrie Iglesias
      Andriali Corporation

       

       

      [PII removed by moderator. Please be careful if you respond by email instead of a forum Reply window.]

       

       

      jane-e
      jane-e
      Community Expert
      August 17, 2024

      @ANDRIE5E0F 

       

      I had an inkling that the issue was deprecated Type 1 fonts from 1984. I wish I had a good answer. I just ran into this garbled text situation with a company I work for and asked them not to use Type1 fonts on their timesheets. I also sent them a link from Adobe Help. They did not stop.

       

      One thing I discovered was that my newer Windows laptop had the garbled text, but my 2017 iMac was able to convert the timesheet to PDF without garbling the text.

       

      I haven't cleaned up older fonts on my older Mac, but never installed Type 1 fonts on my newer PC.

       

      Possibly someone else will have a better answer, but from my own experience, I saw two solutions:

      • Get the creator to stop using 1984 software (Type1 fonts)
      • View the PDF in another computer

       

      I'll tag employee @S. S to see if he has other ideas.

       

      Jane

       

       

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