Graphics and Figures create ALT+TEXT "gibberish" when converting to PDF

Forum|Forum|4 years ago
September 21, 2021
3 replies
1615 views

Over the past week or so, my editors have discovered a new condition; when an Office 365 graphic or figure is included in a PDF, the ALT+TEXT generated is a gibberish string. Even when NO ALT+TEXT is specified, the gibberish string appears in the ALT+TEXT of the PDF. The string is

P2#yIS1

Until last week, things were working as intended. There was an Office Update and a CC update, but we have verified that this "broke" BEFORE the Office Update was installed.

Any ideas?

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Correct answer BBelloff

The latest updates fix this issue:

Adobe Acrobat and Reader - 21.007.2009x Optional u... - Adobe Support Community - 12412471

Installed and tested successfully.

T

Tanvi Rastogi

Adobe Employee

Thanks for reporting the issue. We are looking into it and will keep you posted on the progress.

Thanks

Tanvi

Bevi Chagnon - PubCom.com

Legend

An Adobe engineer just posted in other thread the instructions for rolling back to a previous version of Acrobat.

See Ankit Kumar Gupta's solution at https://community.adobe.com/t5/acrobat-discussions/install-the-previous-patch-update/m-p/12387847#M329032

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

Bevi Chagnon - PubCom.com

Legend

@BBelloff

Please VOTE and comment about this problem at UserVoice https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44183082-accessibility-errors-with-pdf-maker-update-sept-20

Adobe works on the voting system: the more votes a bug or feature gets, the faster it moves up in the food chain. Posting in this forum doesn't give it much traction, but UserVoice does.

And please inform your colleagues and encourage them to vote as well.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

Bevi Chagnon - PubCom.com

Legend

This is already on the forums at https://community.adobe.com/t5/acrobat-discussions/alt-text-converting-wrong-from-word-to-pdf/m-p/12393017

Some people have reported getting the gibberish since early September, but most within the past week.

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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