Have Acrobat Pro, e-sign only available in web app?

[Trevor288675780gd3]

I have just moved to a new laptop with windows 11, cancelled Pro on my old win10 laptop. there is now no option to send for signature in the tools. I can send for signature in the web app with no problems.

There is an icon on the tool bar that used to open the e-sign tool bar but now doesn't do anything and a note at the bottom right with a message saying "Get e-signatures fast", the cursor changes when you hover over it, but again it does nothing. It seems slightly mocking...

I have uninstalled, re-installed and repaired Acrobat with no success, and looking through the comments, I see lots of questions on this subject, but not many cures. Has this been resolved and if so what is the fix?

[Amal.]

Hi @Trevor288675780gd3 

Hope you are doing well and sorry to hear that

Have you started experiencing this issue with the recent update?

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again. Also, Would you mind sharing a small video recording of the steps you do and the issue for a better understanding.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

Regards

Amal

[Trevor288675780gd3 · Accepted solution]

Hello Amal

I had seen these suggestions and tried them all before requesting help.

The only thing that worked was as follows:

1. Delete all Adobe products

2. Install Acrobat Reader (not Acrobat Pro)

3. Open Reader and sign in, then you are asked if you want to upgrade?

4. Once the upgrade is completed, everything works OK

5. Re-install all adobe products

This was mentioned in one thread I read, so I con't claim credit for figuring this out.

Regards

Trevor