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C
Cadiz
New Participant
January 25, 2022
Answered

HOW DO I FIX RAISE without HANDLER problem in Acrobat?! OS Monterey

  • January 25, 2022
  • 4 replies
  • 41030 views

This is making it impossible for me to work. What is this stupid problem? Can this be fixed?

I uninstalled and reinstalled Acrobat and same problem.

 

HELP!

    Correct answer JR Boulay

    I believe this is certainly the oldest bug in Acrobat, the first time I saw this alert was in 2001 with Acrobat 5.

    😉

    4 replies

    C
    CindyShields
    Participating Frequently
    January 30, 2025

    this problem has shown up again this morning for me! I don't have the time to continue to mess around with this!!

     

    J
    Jon29282716onbu
    New Participant
    February 19, 2025

    I was having this problem with certain PDFs and nothing seemed to fix it. Running Mac OS Sequoia. I removed my Acrobat extension in Chrome and that seems to have fixed it. 

    JR Boulay
    JR BoulayCorrect answer
    Adobe Expert
    December 12, 2023

    I believe this is certainly the oldest bug in Acrobat, the first time I saw this alert was in 2001 with Acrobat 5.

    😉

    Acrobate du PDF, InDesigner et Photoshopographe
      J
      Julie26605527l4ws
      New Participant
      December 11, 2023

      I consistently get this message and have to try a 2nd time to combine my files. I am doing this in File Explorer in Windows.

      How do I fix this?  It's really a problem.

       

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        January 25, 2022

        Hi Cadiz,

         

        Hope you are doing well and sorry for the trouble. Would you mind elaborating a bit more about the issue you are experiencing.

         

        What is the workflow/steps you are doing that lead you to this error message?

         

        What is the version of  the Adobe Acrobat DC you are using? To check the version go to Help About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for Updates and reboot the computer once.

         

        Please try to reset the Acrobat preferences as described https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 

         

        You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

         

        Regards

        Amal

        D
        Diverkev
        Participating Frequently
        February 14, 2023

        Same issue everytime I try to combine documents in to one file at the first attempt always get the error fine at second attempt I am seriously considering whether I am going to renew my subscription as there are now to many errors, crashes and glitches never had these issues on the 32bit but if I swap back file explorer cannot preview files anymore it is starting to cost me more money than the annual subcription in wasted time get iot sorted or it is going. Yes I am running the latest version with all updates and likewise on my Windows 11 Pro

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          February 15, 2023

          Hi @Diverkev 

           

          We are sorry to hear that.

           

          Is this an issue with a particular PDF file or with all the PDFs? Please try with a different set of PDF files and see if that works.

           

          Would you mind sharing a small video recording of the steps you are doing and the issue you are getting for a better understanding?

           

          Also, ensure you have the application updated to the recent version 22.3.20314. Go to Help > Check for updates and reboot the computer once.

           

          Regards

          Amal

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