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J
jped51
Participant
October 3, 2020
Question

How do I stay logged in on Adobe Acrobat Pro DC?

  • October 3, 2020
  • 1 reply
  • 9524 views

Everytime I restart my computer I have to re-login to adobe, this should not be the case. What setting do I need to select to stay logged in? I use the lates version of Windows if that helps. thanks for any help you can provide. - Josh

1 reply

Amal.
Amal.
Legend
October 5, 2020

Hi Josh,

 

We are sorry for the trouble. As described, everytime you restart your computer you have to re-login to Adobe Acrobat Pro.

 

Please sign out of the application, reboot the computer once and relogin to the application and check.

 

What is the version of the Acrobat DC you are using? To check the version goto Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for Updates.

 

Also, please try to repair installation from the help menu and see if that makes any difference.

 

If it still doesn't work, please try to reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

 

You may also try the following steps and see if that helps:

 

1. Right click on the Adobe Acrobat Icon on desktop.

2. Go to Properties.

3. Under 'Compatibility Tab' Uncheck 'Run this program in compatibility mode' > Click Apply , OK and reboot the computer.

 

Let us know how it goes.

 

Regards

Amal

J
Joe25466454e5d0
Participant
December 26, 2022

I have the same issue. I'm wondering if this just might be a bug that could be resolved by the Adobe team. 

Please kindly fix this issue rather than the usual tactic of making the user jump through hoops.

 

 

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
January 8, 2025

I have the exact same issue. I'm considering going back to the other version, as it is such a pain to constantly get a pop that says I have to start a free trial or end the program. The pop-up that I get when I open a file, etc. doesn't even have a login option - just a quit the program or start a free trial option. This is definitely something you should fix, as it is extremely frustrating.


Hi @Jennifer388341579n5m,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

If you are still looking for a solution, you might want to check the Refresh License Files section on the given link: Troubleshoot Adobe Acrobat crashes

 

Hope this helps.


-Souvik

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