How to attach PDF to email for the NEW version of outlook.

[Alison34036969cu0e]

My adobe keeps trying to send emails with the old vbersion of outlook and it freezes the computer. How do I set it up to work with the new outlook??

[Serene_nature15C3]

Hi @Alison34036969cu0e 

Hope you are doing well.

Would you mind sharing the steps you are doing to attach PDF to email? A small video recording of the same would be very helpful.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

~Amal

[Mark28712908sjev]

The problem seems to be that Acrobat is using outlook.exe rather than the default email app. It should be a simple change for them to make.

[Carefree_wisdom15A8]

Has this issue been resolved or answered yet? I am using Acrobat Pro 2024.002.20687 64 bit.

I select the share option and attach to an email where it offers me the options of Microsoft Outlook (the old version) or Webmail

[Serene_nature15C3]

Hi there

Hope you are doing well.

Please go to Preferences (Ctrl,Cmd+K) > Email Account > Under, send file by email settings, Uncheck 'Always send file as a link' > Click OK and reboot the computer once.

Also, as you have the latest version of the application, try to repair the installation from the help menu (Win Only) and see if that works.

~Amal

[brucer75434239]

Why not just admit that Adobe reader currently doesn't work with New Outlook?

[Serene_nature15C3]

Hi there

We are sorry for the trouble. Would you mind sharing a small video recording of the steps you are doing and the issue occurring so we can try to check it on our end?

~Amal

[corey_6938]

I am having a similar issue, one of my customers uses this feature and it was working until they switch their company to New Outlook, now when they click the email icon in Acrobat it generates a new email windows but the Icon that shows up on the taskbar shows that it is using the old Outlook.exe and not the olk.exe for New Outlook. I have tried both the Default Mail and Webmail options but both have the same result, once the senders email has been typed out and the email sent the email just disappears, it does not get delivered, it isn't in sent mail folder or drafts or the trash. Once you change back to Old Outlook all the sent emails that didn't send from Acrobat all get sent at once. My customer want for the feature to work correctly using New Outlook as they have paid to integrate new apps the require New Outlook and are not fully compatible with the Old Outlook so they cannot change back at this point but they want the functionality they are used to using to work again. I have tried checking and unchecking the options listed in the send files by email setting and it has not fixed the issue.