Participant

Answered

How to attach PDF to email for the NEW version of outlook.

Forum|Forum|2 years ago
December 4, 2023
5 replies
7948 views

My adobe keeps trying to send emails with the old vbersion of outlook and it freezes the computer. How do I set it up to work with the new outlook??

Correct answer Souvik Sadhu

Hi @g_1977,

Hope you are doing well. Thanks for writing in!

We are already aware of the issue, but this is something Microsoft has to fix.

Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

That being said, I will update the thread as and when I hear back from the team on any updates.

More info around this available here: https://adobe.ly/4jfGNWU.

Hope this clarifies your question.

Regards,
Souvik.

easytoremember01

Participant

Hi!!

Can someone confirm if it’s still not possible to “Share PDF” to New Outlook?
It seems to open Outlook Classic instead.

This is on Acrobat Reader, version 2026.001.21662, on Windows 11 Pro 25H2 26200.8655.

Also, when opening this link:
https://adobe.ly/4jfGNWU it seems to redirect to Microsoft Roadmap without an Feature ID or Keyword.

Is there a specific one that I should be looking for?

Meenakshi0101

Community Manager

Hi easytoremember01,

Thank you for reaching out.

Currently, we do not have information on this. We will check with the team and update you with the latest information.

We appreciate your patience.

Thanks,

Meenakshi

YasinM

Participating Frequently

Hi, did anyone manage to find a solution to this issue?

Anand Sri Bhattacharya

Community Manager

Hello @YasinM

I hope you are doing well, and thanks for reaching out. We’re sorry for the trouble you had.

Could you please share more details about the issue? Do you get any error message? Are you on a Mac or Windows machine, and what is the version? Are you using the Acrobat desktop app or the freeware Acrobat Reader?

Please ensure you have the latest version of Acrobat installed on the machine: Version: 26.001.21563. Planned update, May 18, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

We’re here to help, just need more info.

Regards,

Anand Sri.

YasinM

Participating Frequently

Hi Anand, This is the error message -

We have the latest patch for Adobe, seems to be an issue with Adobe not being able to open New Outlook to send a file as email attachment.

N

nick_7112

Participant

Here is a picture. Outlook New is set to default email application for all file types in Windows, I click next here and it opens an email form in the old outlook, there is no option to change the application Adobe is calling default..

G

g_1977

Participant

I'm still having the same problem, it is incredible that Adobe didn't added yet the possibility to send attachments using the New Outlook!

Souvik SadhuCorrect answer

Legend

Hi @g_1977,

Hope you are doing well. Thanks for writing in!

We are already aware of the issue, but this is something Microsoft has to fix.

Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

That being said, I will update the thread as and when I hear back from the team on any updates.

More info around this available here: https://adobe.ly/4jfGNWU.

Hope this clarifies your question.

Regards,
Souvik.

S

sergio_4743

Participant

Hi! I am having the same problem. When I try to send the pdf directly through Adobe Acrobat Reader, it opens the Old Outlook, instead of the New Outlook. Anyone knows how to solve the problem?

I have the New Outlook configured as the default app to open the mail.

Amal.

Legend

Hi @Alison34036969cu0e

Hope you are doing well.

Would you mind sharing the steps you are doing to attach PDF to email? A small video recording of the same would be very helpful.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

~Amal

B

blueangelmark

Participant

Has this issue been resolved or answered yet? I am using Acrobat Pro 2024.002.20687 64 bit.

I select the share option and attach to an email where it offers me the options of Microsoft Outlook (the old version) or Webmail

C

corey_6938

Participant

Hi there

We are sorry for the trouble. Would you mind sharing a small video recording of the steps you are doing and the issue occurring so we can try to check it on our end?

~Amal

I am having a similar issue, one of my customers uses this feature and it was working until they switch their company to New Outlook, now when they click the email icon in Acrobat it generates a new email windows but the Icon that shows up on the taskbar shows that it is using the old Outlook.exe and not the olk.exe for New Outlook. I have tried both the Default Mail and Webmail options but both have the same result, once the senders email has been typed out and the email sent the email just disappears, it does not get delivered, it isn't in sent mail folder or drafts or the trash. Once you change back to Old Outlook all the sent emails that didn't send from Acrobat all get sent at once. My customer want for the feature to work correctly using New Outlook as they have paid to integrate new apps the require New Outlook and are not fully compatible with the Old Outlook so they cannot change back at this point but they want the functionality they are used to using to work again. I have tried checking and unchecking the options listed in the send files by email setting and it has not fixed the issue.

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