Participant

Answered

How to attach PDF to email for the NEW version of outlook.

Forum|Forum|2 years ago
December 4, 2023
3 replies
7395 views

My adobe keeps trying to send emails with the old vbersion of outlook and it freezes the computer. How do I set it up to work with the new outlook??

Correct answer S_S

Hi @g_1977,

Hope you are doing well. Thanks for writing in!

We are already aware of the issue, but this is something Microsoft has to fix.

Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

That being said, I will update the thread as and when I hear back from the team on any updates.

More info around this available here: https://adobe.ly/4jfGNWU.

Hope this clarifies your question.

Regards,
Souvik.

N

nick_7112

Participant

Here is a picture. Outlook New is set to default email application for all file types in Windows, I click next here and it opens an email form in the old outlook, there is no option to change the application Adobe is calling default..

G

g_1977

Participant

I'm still having the same problem, it is incredible that Adobe didn't added yet the possibility to send attachments using the New Outlook!

S_S

Correct answer

Community Manager

Hi @g_1977,

Hope you are doing well. Thanks for writing in!

We are already aware of the issue, but this is something Microsoft has to fix.

Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

That being said, I will update the thread as and when I hear back from the team on any updates.

More info around this available here: https://adobe.ly/4jfGNWU.

Hope this clarifies your question.

Regards,
Souvik.

S

sergio_4743

Participant

Hi! I am having the same problem. When I try to send the pdf directly through Adobe Acrobat Reader, it opens the Old Outlook, instead of the New Outlook. Anyone knows how to solve the problem?

I have the New Outlook configured as the default app to open the mail.

Amal.

Community Manager

Hi @Alison34036969cu0e

Hope you are doing well.

Would you mind sharing the steps you are doing to attach PDF to email? A small video recording of the same would be very helpful.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

~Amal

B

blueangelmark

Participant

Has this issue been resolved or answered yet? I am using Acrobat Pro 2024.002.20687 64 bit.

I select the share option and attach to an email where it offers me the options of Microsoft Outlook (the old version) or Webmail

B

brucer75434239

Participant

Hi there

Hope you are doing well.

Please go to Preferences (Ctrl,Cmd+K) > Email Account > Under, send file by email settings, Uncheck 'Always send file as a link' > Click OK and reboot the computer once.

Also, as you have the latest version of the application, try to repair the installation from the help menu (Win Only) and see if that works.

~Amal

Why not just admit that Adobe reader currently doesn't work with New Outlook?

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