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How to attach PDF to email for the NEW version of outlook.

New Here ,
Dec 04, 2023 Dec 04, 2023

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My adobe keeps trying to send emails with the old vbersion of outlook and it freezes the computer. How do I set it up to work with the new outlook??

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General troubleshooting , How to , Modern Acrobat , PDF

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Adobe Employee ,
Dec 08, 2023 Dec 08, 2023

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Hi @Alison34036969cu0e 

 

Hope you are doing well.

 

Would you mind sharing the steps you are doing to attach PDF to email? A small video recording of the same would be very helpful.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

~Amal

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New Here ,
Jan 08, 2024 Jan 08, 2024

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The problem seems to be that Acrobat is using outlook.exe rather than the default email app. It should be a simple change for them to make.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Has this issue been resolved or answered yet? I am using Acrobat Pro 2024.002.20687 64 bit.

I select the share option and attach to an email where it offers me the options of Microsoft Outlook (the old version) or Webmail

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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Hi there

 

Hope you are doing well.

 

Please go to Preferences (Ctrl,Cmd+K) > Email Account > Under, send file by email settings, Uncheck 'Always send file as a link' > Click OK and reboot the computer once.

 

Amal_0-1714500068685.png

 

Also, as you have the latest version of the application, try to repair the installation from the help menu (Win Only) and see if that works.

 

~Amal

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New Here ,
Jun 27, 2024 Jun 27, 2024

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Why not just admit that Adobe reader currently doesn't work with New Outlook?

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hi there

 

We are sorry for the trouble. Would you mind sharing a small video recording of the steps you are doing and the issue occurring so we can try to check it on our end?

 

~Amal

 

 

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