How to Deactivate Acrobat XI Pro If I Don't Have Access To The Old Computer

Question

I have a serial number for Acrobat XI Pro that I purchased years ago. I recently formatted my computer to sell it, and bought a new computer. I now cannot install Acrobat Pro XI on the new computer because it says I need to deactivate it from the previous computer. I cannot do that--It's been formatted.

I contacted customer support and they won't deactivate the previous installations from their end because it's end-of-life and they want me to buy a subscription for Acrobat DC.

Is there really no way to do this? I don't care if it's EOL, it still works for me--I don't need anything fancy. I just want to use the software that I paid for even if there is a new version out there.

Please advise, and thank you.

AnandSri · Accepted Answer

Hello!

I hope you are doing well, and thank you for the suggestions that worked for you. As correctly pointed out by our Community Product expert, the support of Acrobat 11 Ended on October 15, 2017. The activation server is also no longer available. End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version. You can refer to this article, but the steps may or may not work as the product is now EOL: https://adobe.ly/4jes2Uu.

I hope this helps.

Thanks,

Anand Sri.

david wr40374191 · Answer

It's true the activation count rest option is dead due to Adobe nefarious actions in 2024.

a solution that worked for me to reactivate my license on my computer was suggested by another user.

Go to your account page in Adobe's website and sign out of all logged in locations on their website.

Then go to your software and try entering your license code again.

When I followed these steps, my license code was accepted again on my computer.

I don't know if it will work for you, however, it's better than trying to sell you an unwanted monthly subcription.

Good luck!

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