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How to fix broken "Print to AdobePDF" ?

Forum|Forum|12 years ago
October 16, 2013
30 답변들
223348 조회

Until the last few weeks, from about a year ago with Adobe Acrobat Pro XI on a Win7 Pro 64-bit system, I've been able to "Print to AdobePDF" as a printer (versus "Save As AdobePDF" which continues to work as expected in MS Word 2010, etc.). I registered my product October 8, 2012 and for most of the year everything has worked great!

As others with this problem have described, the Print To AdobePDF (Adobe PDF Converter) seems to be progressing (there is a progress bar on screen) and then it stops with no output at all rather than the old/usual way of opening Acrobat with the new document on-screen).

I have uninstalled/installed the Adobe PDF "printer" (remove device and add a printer) many times drilling down to the proper *.inf file starting with "Use an existing port" for Adobe PDF, Have Disk, browse to AdobePDF.inf, and then use the sixth down Adobe PDF Converter. I have also deleted infcache.1 following another suggested solution and then, yesterday, I uninstalled and reinstalled Acrobat XI Pro with a registry cleaning between uninstalling and reinstalling with jv16 Power Tools. Alas I've been unsuccessful in fixing the problem.

Right now I'm at a complete loss what to try next to fix the broken "Print to AdobePDF". I'd really appreciate any suggestions. Many thanks.

Cheers, Stephen

이 주제는 답변이 닫혔습니다.

최고의 답변: Ayotunde-MCL

Dear All,

I experienced the same problem printing to Adobe but I resolved it by making sure that the path to the folder I was saving the Adobe file does not have any special character and it worked.

So, I advise that you save the Adobe file into a folder whose path (including the file name) has no special characters like (, ), <, >, !, etc. Try it and let me know if it works. My e-mail is [Moderator: Personal information removed ]

Thank you all.

Ayotunde Sodipe.

이전 답글 보기

joyced8550018

Participant

I am 77 years old. I just want to be able to print messages that acome in to me. All of a sudden I can't print out anything. How can I fix this??

S

subhashk97

Participant

I don't know why, but the following steps have solved the problem for me

1. Go to Devices and Printers

2. Right click on adobe pdf printer and click troubleshoot

voila! problem solved.

I run Win 8.1 x64, with Acrobat XI pro

JohnBoy143

Participant

UPDATE 6-4-2015: Searched knowledge base, tried all suggestions, didn't work. Deleted printer, reinstalled manually, did repair via Help, uninstalled, then reinstalled Pro XI, nothing worked...except this, via Adobe Support Chat:

Rajat Rawat: click start + r key > type "regedit" > click "HKEY_CURRENT_USER> CLICK "SOFTWARE">CLICK "ADOBE" .

John: There are several folders that begin with "acrobat" they are: Acrobat Distiller, Acrobat Elements, Acrobat PDFMaker, Acrobat Reader. The other folders I see are: Adobe Acrobat, Adobe ARM, Adobe Synchronizer, B9EC881ECA56, CommonFiles, and PDF Settings

Rajat Rawat: delete these acrobat folders: pdfmaker, elements, distiller, adobe acrobat, acrobat reader and PDF Settings.

Rajat Rawat: please make sure your acrobat XI is closed.

I did as suggested, launched Pro XI and Adobe PDF printer now up and running.

Hope this helps....

John M

idthis4me

Participant

I recently had this issue but thanks to printing to my Adobe PDF printer on a daily basis I was able to identify the error immediately and resolve the problem. I noticed that my printer stopped working after Windows Updates completed. It would accept my print request but a caution icon would appear and I'd receive a print error. I know that yesterday Windows Updates were installed so I uninstalled all but two updates (Servicepak 2) from 2/18/2015 and it corrected this issue. I rebooted and am once again able to print to my PDF Printer! I had this same issue about a year ago and corrected it in the same manner.

Thanks,

Cheryl

I

ibach

Participating Frequently

SOLVED...

After removing Adobe Printer from Device Manager / uninstall

install latest Acrobat Update again (AcrobatUpd11010.msp in my case).

Error is still present, behavior is a bit different (if you run the program from which you are printing as administrator, it prints fine, if you do not run it as admin, it does not let you even write the file name for the pdf)

I bet that most users having this error have UAC disabled in UAC settings

and Local Security Policy, Security Settings/ Local Policies/ Security Options/ User Account Control: Run all administrators in Admin Approval Mode

set to Enabled.

Well...

SOLUTION:

Do uninstall the printer and install the Adobe update again (no need to remove the patch, just install again, no need for reboot too)

Go to

Control Panel\All Control Panel Items\Administrative Tools click on Local Security Policy,

navigate to Security Settings/ Local Policies/ Security Options/ User Account Control: Run all administrators in Admin Approval Mode

set to Disabled, REBOOT

Keep on happy printing with no errors...

Or if you want UAC enable it and

Local Security Policy, Security Settings/ Local Policies/ Security Options/ User Account Control: Run all administrators in Admin Approval Mode

set to Enabled, REBOOT

Keep on happy printing with no errors... but be bugged by UAC any time you run any software...

Here is the time that we can conclude that it is Microsoft Security Policies that is responsible for the error, but solution is on Adobe to fix the issue so the Adobe Printer can work on any of those settings. Or at least to give us the official answer about the error in question.

LaurieAnne: Your solution did a part of the job. The printer was not correctly installed after update and I had to manually uninstall the printer from device manager and install the update (AcrobatUpd11010.msp in my case)

again. After that I had same problem, but a bit different behavior that lead me to look in policies. Hence this solution is a mutual success, and

I

ibach

Participating Frequently

Knowing the above, I'd love someone smarter than me to find better solution for this.

What I mean is that I think it would be possible to keep the above Security options at default or UAC disabled in UAC settings alone,

and enable printing for Adobe Printer in a same way it is enabled for all other printers when UAC is disabled.

Until than I consider this solution as WORKAROUND only, and in some cases a security issue that could be a great concern to users.

Something like Deploying Certificates to the Trusted Publishers Store maybe..

mok2000

Participant

I can't prove this, but I've done a system restore prior to a Windows 7 Security update (KB3011780). No more problem printing. I updated with the windows update and bam! couldn't print pdf documents. I again did a system restore prior to the security update, and I can once again print pdf docs. If you try it, and this works, please let me know because I am reluctant to update windows again until I know that this isn't the problem.

S

stephent57882001

Participating Frequently

I have the same problem.

New Dell 7440 laptop, Win 7 (64 bit), Office 2013, Adobe XI Pro (11.0.10).

I cannot print to PDF (printing error).

I've been surviving using this end around: Save as PDF, which has undesirable results.

I have not yet tried these last 2 solutions (LaurieAnn & mok2000), but will do that shortly.

In the interim, I thought I should share what I discovered today.

1/ I cannot print to a PDF file on our work server.

2/ When I try to print to my C drive, I get a security error (You don't have permission...)

3/ When I change the location to my personal "Users" directory (as suggested by the error message), everything works perfectly.

WTH!

Must be a security issue of some sort?

S

stephent57882001

Participating Frequently

PROBLEM SOLVED !

Thank you LaurieAnne :-)

What a shame that nobody from Adobe was able to direct folks to this "Patch" previously (See LaurieAnne's instructions above).

I'm also disappointed that my Adobe XI Pro software didn't pick up on the fact that there was an update/patch available.

This wasted a couple afternoons of my time trying to find a solution.

Regardless, Very Happy Now!

Cheers, ST

erniemansour@nc.rr.com

Participant

I've had this same problem and believe it started when I upgraded to Windows 8.1 64 bit. Also, I believe it could be related to a corrupt user profile. Mine is "corrupt" and won't allow me to use Windows Media Player/Center. I have to log on as another user to print to pdf or use Media Player. I've read what it takes to "fix" a corrupt user profile, but would rather just do a complete Windows installation. I will let you know how this works for this problem. Hope this helps someone.

WTFOver

Participant

I have Win7Ultimate 64 Bit and run Adobe Acrobat 10 Pro. When I printed to my "Adobe PDF" printer to create pdf documents the jobs would hang and eventually error on the print queue. To fix this I did the following:

Opened Acrobat (with no documents open)

Selected "Help" from the main tool bar

In the drop down I selected "Repair Acrobat Installation"

It took a little time to run the repair but it was all automated

Once the repair was done I rebooted as recommended.

After the reboot all worked fine again.

YMMV

A

Anonymous

Hi Stephen,

I am having the same problem and have tried many of the things you have. Have you found a solution yet?

Does anyone at Adobe have a solution for this? It is incredibly annoying!!

Thanks,

Tony

M

MWJ

Participant

Hello, friends!

I read this whole thread yesterday after finding it by Googling "Why won't my Adobe PDF printer work" after installation of Acro Pro XI. I found it highly discouraging that this was a thread that started a YEAR ago.

I also have Windows 7 Ultimate 64 bit. Anyway, I tried the solution on the first page of this question about choosing a different printer converter and I renamed it with that line number, so I could keep track. Then I closed down my computer in frustration last night. This morning I booted up, opened Firefox to start testing again, and there was an Add-On called Adobe PDF Creation so I downloaded that.

The Adobe PDF printer is now working fine. One of my test files from yesterday is actually there, and I created it before I started the whole thing with the different PDF converters. The only difference there was that I went through and did the whole CREATOR OWNER permissions. Now I am showing there is another Acrobat update. Dare I try it? What if it screws up what is finally working?

P

Perquadesign

Participant

Having the same issue here, recently updated to the latest acrobat pro XI. Before that I didn't have any issues. I have been in touch with more than 4 different Adobe customer service agents and all the above didn't fix my problem. I have permission, deleted files, cleaned registry, repaired, rebooted everything. I have now downloaded a 3rd party PDF creator which works like a charm. Too bad this cost me over 3 hours with no result while it worked in the past.

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