HP Officejet 8710 no longer prints PDFs

[melissagraham]

HP Officejet 8710 always printed PDFs and now it's stopped. What can I do to fix this?

[creative explorer]

@melissagraham go to HP's main and update the drivers and firmware to the printer. Likely HP made a change in their product. https://support.hp.com/us-en/drivers/hp-officejet-pro-8710-all-in-one-printer-series/model/10477047

[melissagraham]

Thank you. Will try that now.

[creative explorer]

@melissagraham so did updating the printer driver and firmware work? Make sure you restart your computer for good measure to take on the new updates! 

[S. S]

Hi @melissagraham,

Hope you are doing well. Sorry for your experience!

Would you mind sharing a few more information for further investigation:

1. The OS and version;

2. Any error message you see? A screenshot of the error would be great.

Look forward to hearing from you.

-Souvik