hyperlinks from MS Word not working in PDF

Engaged ,
Jan 10, 2017 Jan 10, 2017

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Hello

I have created a MS Word document that i have converted into a pdf.

the hyperlinks in the images link to the bookmarks against headings 1 and 2 in the following pages.

However, when i convert my MS Word document into a PDf, the images are not linked, and i don't see a hand icon when i mouse over the images.

Capture.PNG

I wld appreciate if someone can provide some insight into this.

Regards

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correct answers 1 Correct answer

New Here , Nov 20, 2017 Nov 20, 2017

Hi all,

I was having the same issue and here is what I found:

Before attempting to convert the document from Word to PDF, look to see if it says "compatibility mode" at the top of the Word window. Mine did, even though it was already a .docx file. If it does, there will be a "convert document" option under the FILE menu (which disappears after you choose this option). Choose that. It will convert to the most recent file version. After I did that, I was able to successfully save the file as PDF wit

...

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Adobe Employee ,
May 03, 2017 May 03, 2017

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Hi Ashimg23377171,

We apologize for the delay in response to your query.

As mentioned, you have converted a word doc to pdf. Could you please confirm how did you convert the word to pdf?

Did you save the word doc as "Save As" pdf or you used the "Create PDF" tool available in the tool bar?

You may check the settings of the application as well.

The feature can be enabled/disabled by selecting/deselecting the General > "Create links from URLs" option in the Preferences dialog. (Please note that the Preferences dialog is available in Acrobat Pro, Standard, and Reader desktop apps only.)

CreateLinksFromURL.png

Regards,

Akanchha

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New Here ,
May 15, 2017 May 15, 2017

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Hi Akanchha.

I have the same issue - and have since we installed Office and Word 2016 on my Windows system.  I have Adobe Acrobat Pro XI and my TOC links (to Headings 1, 2, 3, etc.) have not worked since everything was loaded on my system.  It's been almost a year and there has been no change.  My IT staff has reloaded Office and Acrobat with no improvement.

I checked the settings you noted in Preferences and my "Create Links from URL" box is checked.   I just unchecked it. Closed out of the program.  Came back in and rechecked it.  And there is still no change.

I usually create a pdf by using the Acrobat tab on my toolbar and clicking Create PDF.

When I look at Preferences (both directly in Acrobat Pro and in the Acrobat PDFMaker (in the Word toolbar), everything looks properly checked.

This is a big issue for me and I can't seem to find anything on the web that addresses it.

Can you help and recommend I look at something?

Thanks in advance!

Guy

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New Here ,
Nov 20, 2017 Nov 20, 2017

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Hi all,

I was having the same issue and here is what I found:

Before attempting to convert the document from Word to PDF, look to see if it says "compatibility mode" at the top of the Word window. Mine did, even though it was already a .docx file. If it does, there will be a "convert document" option under the FILE menu (which disappears after you choose this option). Choose that. It will convert to the most recent file version. After I did that, I was able to successfully save the file as PDF with the hyperlinks active. Note also that after I did this, choosing  PDF under the SAVE AS  option caused two new options to appear where I had to choose between best for electronic distribution or best for print. You want to select "electronic distribution." If you choose "print" the links will not be active.

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New Here ,
Jan 05, 2018 Jan 05, 2018

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Hi,

I've just create an acount to replay for you - THANK YOU for help

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New Here ,
Jan 16, 2018 Jan 16, 2018

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Hi,

I'm having this same issue. I followed your advice to convert the docx file to the latest format, and the phrase "compatibility mode" disappeared from the top of the window. Saved it as PDF, but it still has no active hyperlinks.

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New Here ,
Jan 19, 2018 Jan 19, 2018

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Thank you thank you thank you!!!

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New Here ,
Feb 02, 2018 Feb 02, 2018

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This seems to have been my issue! Thank you!

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Explorer ,
Jan 16, 2018 Jan 16, 2018

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I was able to get TOC links to work (when converting from Word-->PDF) by clicking into the acrobat tab in Word-->Preferences-->Make Headings Bookmarks

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New Here ,
Jan 16, 2018 Jan 16, 2018

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I have no Acrobat tab in Word; I've only got Acrobat Reader installed. Is Acrobat Standard or Acrobat Pro required for the hyperlinks to work?

I've done a little extra Googling, and found that if I open the Word doc with OpenOffice, and export as a PDF from there, the links work. However, I have other issues, like font problems and bullets appearing as question marks and such.

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Explorer ,
Feb 07, 2018 Feb 07, 2018

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Yep, I had at one point been able to get my paid-for version Acrobat to create TOC links but it's no longer working. I went back to Office Libre (free!) where you can open the Word doc without having to convert it to odt and Export to PDF--faster and links work.

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Community Beginner ,
Dec 13, 2018 Dec 13, 2018

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Mr Akanchha

I work with Windows 7 Pro 2009, have been saving Word docs as pdf for ever problem free until yesterday, now when I click save as or export to pdf I get 'there was an unexpected error msg'.

I have uninstalled / reinstalled Acrobat Reader twice, downloaded latest MS word and Adobe update but no change. To open pdf file now I get an Adobe pop up requesting permission to make change to my PC.

Please advise of repair to help

Shaun

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Adobe Community Professional ,
Dec 13, 2018 Dec 13, 2018

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Adobe Reader cannot generate PDFs, it Word that failing you. Sorry

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Community Beginner ,
Dec 13, 2018 Dec 13, 2018

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Thanks Gary

Do you think I should reinstall Word software to resolve, I haven't found any new MS responses to problem, apparently there was one download available but no longer.

Shaun

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Adobe Community Professional ,
Dec 14, 2018 Dec 14, 2018

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Hi Shaunnmn,

Sorry, I'm a Mac guy and I've no honest clue.

Nonetheless, I'm assuming you've restarted Word and/or restarted the computer? I've seen that cure a lot (on both sides of the OS).

Also keep in mind that Windows 7 is getting kind of old.

And lastly, have you made any changes to your computer recently? Updated anything (even if it seems completely unrelated).

Good luck, let me know,

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Community Beginner ,
Dec 14, 2018 Dec 14, 2018

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Hi Gary

I downloaded 3 windows updates the day before the pdf issue so tried to restore back to 11 Dec but system failed to make the change – claimed my firewall was the reason. I disable that, tried again but no success. I also went into C\Windows – System 32 – t2embe.dII to change security permission from System to User but change wouldn’t stick.

I might try reloading Windows, I’m just duck shooting in the dark

Will keep you posted

Thanks

Shaun McLean

Tauranga NZ

[Personal information removed by moderator]

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Explorer ,
Mar 09, 2018 Mar 09, 2018

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I just found a workaround. If you save as PDF in Word, they FORCE you to allow them to process it on line. If your document is sensitive, you may not want to do that! So I saved as HTML, and then opened the HTML document in Safari on my Mac and then in the Print dialog box, I chose Save to PDF and made a nice PDF with working links. I really hate all the problems that I keep running into in Word 2016. After all this time, things like this shouldn't be happening!

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Explorer ,
Jun 16, 2018 Jun 16, 2018

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This isn't really the correct answer. A super important point is made in my answer of March 9, 2018, which provides a great workaround to make a hyperlinked PDF from Word WITHOUT sharing your document with Microsoft on line for conversion. (When you Save As a PDF, they give you 2 options: for print and for the Web. To make a web-ready PDF, you MUST click the box stating that you accept that your document is being converted on line. I can't believe they force you to do that for something so commonplace, especially considering all of the legal and secret business papers that are written in Word and require hyperlinks!

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New Here ,
Nov 27, 2019 Nov 27, 2019

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Bless you!! I sent a press release yesterday and was frustrated to learn that my hyperlinks (which I checked beforehand) were not working. This was for a very important client too. I researched it today and found several postings, several of which had complicated solutions or ones that were not options on my computer. I tried yours and success! I can not thank you enough. This will be invaluable in the future!

 

Kathleen

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New Here ,
Feb 10, 2020 Feb 10, 2020

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I have a related issue.

 

We create an "index" file in Word that holds hyperlinks to folders on the local Windows file system. The index file sits in the "root" folder together with all the folders that hold the various documents. The idea is to create a complete distribution (one zip file holding the tree structure) with index file (in PDF), folders and documents in the various folders.

 

The distribution can then be sent, unpacked and all components accessed via the one index file.

 

The above works well for the creator. The creator can correctly access the folders/documents via the "index" file. However when the distribution is unpacked and the index PDF is opened by a person other than the creator the links don't work. Hovering over the links in the index file shows the absolute path is stored rather than the relative path from the location of the index file and so the links break as the person will have another folder structure than the creator.

 

Do you know of a way to make the hyperlinks relative?

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New Here ,
Oct 16, 2020 Oct 16, 2020

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worked for me, thanks for the note

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New Here ,
Apr 03, 2020 Apr 03, 2020

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ya...having almost same problem. My hyperlinks are working on pc, laptop and mobile in adobe. But not in normal PDF Viewer. Idont know what should I do to avail it in normal PDF Viewer. Norally when people open a file to view PDF, they select the normal PDF Viewer option and secondly how do i know if the user is having Adobe in his/her phone or not. The word doc is a book to be published where the hyperlink is added to the doc itself( in the content to the pg no. orthat page)

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Adobe Community Professional ,
Apr 03, 2020 Apr 03, 2020

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Quote: << But not in normal PDF Viewer. >>

 

Please give us more information:

What do you mean by "normal PDF Viewer"?

What is the program's name and operating system?

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents
| Books & Classes | Accessible InDesign | Accessible PDFs | Accessible MS Office |

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New Here ,
May 11, 2020 May 11, 2020

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Apps saved longer time

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Community Beginner ,
Jul 23, 2020 Jul 23, 2020

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I'm using MS Word 16.0.13001.20255 (32-bit) on Windows 10 v2004 build 19041.388 and have problems with the hyperlinks when printing on the Acrobat Printer (Acrobat Pro v11.0.23). URLs that are spelled out get linked but not words that I have hyperlinked in Word. When I use "save as PDF" the links work but I want to make a high-resolution PDF, which isn't possible with the "Save As PDF" command. Any insight on this problem would be highly appreciated.

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