I cannot edit my PFD document

[david5FF6]

When i go to edit my PDF document, it says

"more tool components are being insatlled, we will let you know when you can use it"

Is anyone else experienecing this? 

[Meenakshi Negi]

Hi David,

Thank you for reaching out and sorry for the trouble.

As you have mentioned above, you get the message when you try to edit the PDF. Did you check if the issue occurs with other PDFs or with a particular PDF?

Did the error appear when you click on the Edit PDF tool?

Is that PDF saved locally on the machine or some other location?

Please provide more information to further investigate the issue.

Thanks,

Meenakshi

[Ray24441618bj54]

In my case, the file can be edited using my laptop but not my desktop.

[IT-Urtech]

Hello, when i open adobe acrobat i have no option to edit any PDF's but the account I have is paying for the pro license. when i ask in Menu-Help-install premium features. I get the following response "more tool components are being installed we'll let you know when you can use the tool." however it has been two weeks and I haven't been able to get it to work. what is going on 

[IT-Urtech]

Hello, when i open adobe acrobat i have no option to edit any PDF's but the account I have is paying for the pro license. when i ask in Menu-Help-install premium features. I get the following response "more tool components are being installed we'll let you know when you can use the tool." however it has been two weeks and I haven't been able to get it to work. what is going on 

[Annette23226349x8dd]

I am having the same problem - It is stored locally on my laptop, I cannot convert any documents from pdf to excel or word even though I am signed in, pay for it monthly.  It is not on the cloud. I have closed and reopened it, waited extended periods and get the same message.  I pay over $400 a year for this application and can't do anything but read pdfs!  

[Annette23226349x8dd]

To be clear, I get this message: "more tool components are being insatlled, we will let you know when you can use it"

[Dave__M]

What program (Acrobat Pro DC?), and operating system are you using?  That dialog does not sound/seem familiar as an Acrobat message.

My best,

Dave

[Annette23226349x8dd]

I figured out the problem; I did not have the paid version on this laptop
installed and had to access the account online to allow for 2 devices, both
under my spouses name, not mine. My account was not the paid version, and
just adding my email and registration information did not fix

Thanks for your help

[nmharleyrider]

It is a message that Adobe Acrobat gives me no matter what PDF I use.  I am on Windows10 Pro.  I am using Adobe AcrobatDC.

[Ray24441618bj54]

I have the same problem and have not been able to fix it.

[Carla243526993cir]

I am also experiencing this since Saturday - nothing helps. I have the paid version and it was installed - don't I have to just login with my username and password?

[AkanchhaS]

Hello everyone,

Thanks for reporting this to us. 

Would you mind checking your Acrobat login credential? Open Acrobat>click on the profile icon Sign out and Sign In with the correct email address.

1. If you have the Creative Cloud desktop application installed then you must Sign out of that once and Sign back in with the correct email (have subscription registered under)
2. Also, ensure that you do not have the Creative Cloud application/Acrobat installed and active on many devices. That could also lead to conflict.

Thanks,

Akanchha 

[Erick24911582dpx6]

Hi,

I have a corporate account and tried this and didn't work.  I signed out, signed in, restarted and nothing, I kept receiving the same message.  The document I was trying to edit was a word document I created and saved as PDF. Since nothing worked, I decided to experiment and instead of saving it directly as PDF I tried with Microsoft print to PDF and then I could edit.

Hope this is solved as soon as possible.

Best,

[Sergey25790324tuxl]

Hi all.

Here is the resolution, that I've found.

The issue is on the Adobe website converter. If the file was converted from word (for example) to PDF using the Abobe website or App - you will get this error message.

To fix the issue, take that problematic PDF, convert it to Word using any free service except Adobe and convert it back to PDF, also using any free site, except Adobe's one. Once done, you will be able to edit the file.

[Dave__M]

Interesting!  Glad you found a work-around.

Dave

[Tomasz27236099fxce]

Thank you for the workaround but this is unacceptable not being able to use paid software as intended. Is adobe doing something about it?

[Dale27742929jvl2]

Adobe Used to be easy to use Now all I get  is the program reformating the pdf and  and not being able to fill  in places where i need to Or it suddenly looks like backgrounf code Not worth the money. it turns some portions in Pictures that needed to be edited

Im Just too old to deal with something that hhas become to complex to do basic functions

[Abambo]

Adobe Used to be easy to use

By @Dale27742929jvl2

Adobe is a company! Acrobat is still easy to use if you're doing easy tasks. Your text is difficult to read. You know, well, that a PDF file has been thought to be like a paper copy: there is nothing to modify. And don't confound PDF files with Acrobat. Acrobat is a program, PDF is an international standard, describing how data is structured.

[gino_8624]

Well, i totally understood what the person meant. Adobe acrobat used to be so easy to use as far a fillling in and editing previously filled in pdf's. It was when they switched to monthly subscription when I noticed it went to the crapper. Today, i downloaded the one off microsoft store and all day that download thing has been going. Every time i try to edit a pdf, it keeps telling me its downloading the upgrade and to wait until its doe. i sure do miss two cows with the freeware pdf editors. wish it come back

[S. S]

@gino_8624, 

When installing Acrobat Pro, please use this link: Download Acrobat installer for Enterprise term or VIP license

It downloads the complete offline package. 

-Souvik

[Sergio34190120brqp]

Yes... this is happening on some but not all Adobe PDF files.  Any suggestions??

[Abambo]

You may check here and answer all questions. https://community.adobe.com/t5/acrobat-discussions/i-cannot-edit-my-pfd-document/m-p/12077605#M31466.... Can you share a file with the issue (be sure that no personal information is part of that file.)

[Andrew378949080igp]

Yes

happens regardless of whether I am in Edit mode, or if I change the pdf file that is being editted.

[Esteban37983604da7a]

I've been experiencing this same issue for about 2 weeks now. I've tried everything. This is unacceptable.