Skip to main content
D
David34440376fg9r
Participant
December 25, 2023
Question

Issue converting Word to PDF on MacBook Pro

  • December 25, 2023
  • 1 reply
  • 631 views

Good morning! I wish you all a very Happy Holidays.

 

I have an issue when I am trying to convert a Microsoft Word Document (Microsoft Office for Mac) into a PDF. I can see a button for Acrobat fixed just at the upper right corner of my toolbox of my Office software. When I do click in it, it appears the icon "Create a PDF", but when I click on it, it appears a prompt message that tells me that, in order to create a PDF I must have a valid subscription to Acrobar. I do have a paid account for Acrobat Pro, but still I can't create the document. I am using an alternative method (i.e. converting Word to PDF through Acrobat Online), but I would love to be able to do so through my Word software or through my Acrobat Pro software, both of them installed in my MacBook Pro.

 

Could you please help me to solve this issue?

 

Thank you so much well in advance. 

 

Hopefully yours, 

 

David

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 25, 2023

    Hi @David34440376fg9r 

     

    Hope you are doing well and thanks for reaching out.

     

    Please try to logout of the application and reboot the computer once and re-login with the same Adobe ID and see if that works for you.

     

    ~Amal

    D
    David34440376fg9rAuthor
    Participant
    December 26, 2023

    Thank you for your answer, Amal.

     

    I tried your recommendation and it worked for once, but failed again the day after. Is anything else I can try to make this work in a regular manner?

     

    Thank you well in advance, David

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 27, 2023

    Hi there

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights or enable the root account in MAC https://support.apple.com/en-in/102367 and try using the application there and check.

    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    ~Amal

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices