It's happened again - Ruler guides not visible until released in latest versions of Acrobat DC

[GG_Dynamix]

Hi Adobe,

This problem has reoccurred again, with versions from late 2021, I have just updated to the latest version for mac: Version 2022.001.20112 and the guides are not visible until released again, which defeats the purpose of having guides.

Can you please make your Acrobat software engineers aware of this issue again and for them to perhaps keep an eye on this issue that it doesn't keep reoccuring. We pay a lot of money for our Creative Cloud subscription and this bug has been apparent since late last year, it occured for a while back in 2016/2017 also, now its back.  My job is checking artwork, so functioning guides are essental when comparing the line up of key elements in artwork. Can you please get them to expedite the matter, as the turn around time back in 2016 took months to resolve.

Many thanks,

Grant

[Amal.]

Hi Grant,

Hope you are doing well and sorry for the trouble.

Would you mind sharing the small video recording of the steps you are doing and the issue you are experiencing for a better understanding?

Please go to View tab > Show/hide > Rulers & Grids and select Rulers and Guides and see if that helps.

As you have recently updated the application to the recent version, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

[GG_Dynamix]

Hi Amal,

Thanks for your reply and follow up email. No the issue still persists as it is a programming bug, not how its installed or a preference. You can replicate it if you are using a Mac, I'm sure its okay on a PC. Video below from Acrobat showing how when you grab a guide from the ruler you initally see nothing - so you have no way to line it up with objects, when you release the mouse button you see the guide. Once the guide has dropped on the page THEN it shows when you move it subsequently. This is a bug, I've attached how it should work with a video from using guides from inDesign and you will see that the guide is visible when you grab it from the ruler. This is how its supposed to work in Acrobat too and it did up until a few versions back. Videos I have attached.

Thanks, G.

[Amal.]

Hi there

I am sorry to keep you waiting. Please collect the Adobe CC Logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud link https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

Regards

Amal

[Luke Jennings3]

I can confirm the guide lines do not appear on a Mac, until the mouse is released.

[Amal.]

Hi there,

Thanks for sharing the files. This issue is reported to our engineering team for review.

We will share the update as soon as we get any news from them.

Regards

Amal

[Amal.]

Hi @GG_Dynamix 

Hope you re doing well. Please confirm if you re still experiencing this issue after updating the application to the latest version 22.3.20281 (Mac) or 22.3.20282 (Win) Go to Help > Check for updates and reboot the computer once.

Let us know how it goes.

Regards

Amal

[Amal.]

Hi Grant

Hope you are doing well.

The new version of Acrobat 22.3.20310 is now available, addressing the fix. Please update the application from the help menu > Check for updates and reboot the computer once.

For more information about the new version, please go through the page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[GG_Dynamix]

Hi Amal,

Thanks for the update - I can confirm they have fixed it. Version I'm using in the screen shot.

Please thank the developers for giving this attention. What appears a minor issue can actually be a cumulative time waster for those of us using the program at a professional level, facing deadlines etc. Improves our productivity.

Cheers,

G.

[defaultdkpixpbic7q5]

I updated to Acrobat version 2024.00.20759 and i am having the same problem.

My Acrobat runs on iMac Sonoma 14.5

[Amal.]

Hi there

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights  or enable the root account in MAC and try using the application there and check.

Also would you mind sharing a small video recording of the issue and the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html for further investigation

[David Cardillo, PRH]

just want to concur with the above that we are experiencing this, too.

We manage upwards of 200+ Acrobat users, and with our recent upgrade to CC '24 we're seeing this across multiple machines, even different OS's

My machine in particular:

Architecture: x86_64

Processor: Intel

Build: 24.2.20736.0

AGM: 7.1.4

CoolType: 9.1.0

JP2K: 4.0.2.54248

Not only are guides invisible when dragged out from the ruler until they're released, but adjusting the page geometry boxes in the Set Page Boxes dialog — you can see the box dimensions move in the thumbnail view, but you do not see them move on the page in preview, until you hit "OK" and commit the change.

[Amal.]

Hi there

Please share the requested logs as above so we can get this issue investigated further.

Thanks

Amal

[defaultdkpixpbic7q5]

Hello,

i uploaded the logfile: AdobeLogs_20240617_134929_619-mac-GS.zxp

[David Cardillo, PRH]

Hello, @Amal. , I've uploaded the log file AdobeLogs_20240617_111402_483-mac-GS.zxp

A short video showcasing the issue is online here: https://randomhouse.box.com/s/gezy1sau8ag4zmhwpv7m785j4ijknm3s

[Amal.]

Hi there

Thanks for sharing the logs and the video, i have shared them with the engineering team for review. Will keep you updated of the progress.

[Nikos_Var]

I have the same problems too!! With the guides and the crop lines!

You have to do something about it soon!!

This is very frustrating..!

[Amal.]

Hi there

It is still work under progress. We will keep you posted as soon as we get any information from the engineering team.

~Amal

[sherik52578295]

Any update on when this might be resolved? Seems a bit ridiculous that its gone on this long without a resolution.

[tee_2002]

Hi,

I also having the same issue. I am using kodak page geometry plug in which can edit all the boxes. With this latest Acrobat, when I drag the line to one location and release, the line will not appear and I have to click again so the line will appear...I do not have issue with version 2020