Mailto not sending or receiving

[Richard32757752arms]

I coded mailto JavaScript to the Digital Signature to send email. The email screen works and email is sent. However, email is never received. I have confirmed email address, tried multiple email addresses, tried both outlook and webmail options   I tried sending from Adobe DC Pro and Reader. Since JavaScript was not working, I tried using the mail menu option too. Think it might be the size of the document I tried a one page document. I am out of ideas. Help. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Richard32757752arms]

Thanks. I have move to community 

[kglad]

you're welcome, and your was already moved to the acrobat forum, https://community.adobe.com/t5/acrobat-discussions/mailto-not-sending-or-receiving/m-p/14137847#M432...

[Richard32757752arms · Accepted solution]

I found the solution. It is an Outlook setting. 

https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

[kglad]

that's for the update.