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Mailto not sending or receiving

Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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I coded mailto JavaScript to the Digital Signature to send email. The email screen works and email is sent. However, email is never received. I have confirmed email address, tried multiple email addresses, tried both outlook and webmail options   I tried sending from Adobe DC Pro and Reader. Since JavaScript was not working, I tried using the mail menu option too. Think it might be the size of the document I tried a one page document. I am out of ideas. Help. 

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correct answers 1 Correct answer

Community Beginner , Oct 06, 2023 Oct 06, 2023

I found the solution. It is an Outlook setting. 

https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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Thanks. I have move to community 

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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I found the solution. It is an Outlook setting. 

https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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that's for the update.

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