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sajit63
Known Participant
June 24, 2019
Question

Make the view settings stay

  • June 24, 2019
  • 1 reply
  • 2080 views

Even after making the setting in the preferences > Documents > Restore last view settings when reopening documents. It does not stay put. Can anyone please help?

I don't think 'Creating PDFs' is the right community. But I cannot help, it forces me to take something.

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
June 24, 2019

It's possible the file you're opening has a setting (or even a script) that overrides this option.

Do you have Acrobat? If so, look under File - Properties - Initial View. What does it say there?

S
sajit63Author
Known Participant
June 24, 2019

No, there isn't any script. This happens with multiple doc files that are created from Word. I think the setting,

preferences > Documents > Restore last view settings when reopening documents, is about the view of a document when opened again and not about the menu bar.

This is what it turns out to be,


and this is what I want it to be,


Dov Isaacs
Dov Isaacs
Legend
June 27, 2019

Hello Meenakshi,

It is Adobe Acrobat Pro 11. I know it is not supported by Adobe. However, It does get regular online updates. It was working ok until now. What makes it malfunction? It can only be the updates from Adobe. Is this an intentional strategy to make users upgrade?

Sajit


sajit63  wrote

… It is Adobe Acrobat Pro 11. I know it is not supported by Adobe. However, It does get regular online updates. It was working ok until now. What makes it malfunction? It can only be the updates from Adobe. Is this an intentional strategy to make users upgrade?…

On behalf of Adobe …

No, Acrobat 11 does not get “regular online updates” since it is now a totally unsupported product. And if I recall correctly, the last “update” a few years back was strictly to address a security concern. There was no product update that would have suddenly disabled the feature of Restore last view settings when reopening documents. This feature, by the way, does not write anything into the PDF file itself. The “last view settings” are stored separately, outside the PDF file (in the case of Windows, in the Windows registry) and as such, going between systems will not preserve that “last view settings.

With regards to you questions as to whether the symptoms you are seeing are “an intentional strategy to make users upgrade,” the answer is absolutely not! Adobe has done nothing to change the behaviour of the program and would certainly not interfere with your ability to use software that you have perpetually licensed. There is no conspiracy here!

I suspect that you are experiencing some system issue by which the Windows registry is being blocked from being updated properly by Acrobat when it closes the document when you have the Restore last view settings when reopening documents option set or alternatively, accessing the same information from the registry when Acrobat reopens that document.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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