Missing Preflight Profiles and Fixups

[Felipe Seiber]

For some reason all of the preflight profiles and fixups are missing from my Adobe Acrobat. I'm running the latest DC subscription version with all updates installed.

Also tried a clean install with no luck.

I need to use some of these features, how can I get them back?

[Felipe Seiber · Accepted solution]

Now I am getting a new error. 

[Amal.]

Hi @Felipe Seiber 

Hope you are doing well and sorry to hear that

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Felipe Seiber]

This is the the Acrobat version I am running. 

After I deleted preferences now I get this message 

I have also done the repair installation as advised then restarted and it still doesn't work. 

[Amal.]

Hi there

Please try to Disable the sandbox feature in Acrobat for testing (under Preferences > Security (Enhanced) > Enable Protected Mode at startup (Preview)) and see if that works. 

Note: Please turn on the security after testing to avoid any security risks.

Let us know how it goes.

~Amal

[Felipe Seiber]

Hi, 

I did as you said and then completely quit then restarted Acrobat and still no profiles. 

Thanks,

[Amal.]

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Felipe Seiber]

Here are the files as requested. 

Adobe Errors

[Felipe Seiber]

Apologies I may have pasted then incorrect link Adobe Errors

[Amal.]

Hi there

Thanks for sharing the logs.

We have shared them with the engineering team for review, will share the update as soon as we get any information.

Thanks for your time and patience

~Amal

[Amal.]

Hi there

Please update the application to the recent version 24.02.20759 Go to Help > Check for updates and reboot the computer once and see if the issue still persists.

~Amal

[Felipe Seiber]

Hi, 

I checked for updates and it says I'm up to date. 

Additionally the issue still happens. 

Thanks, 

[Amal.]

Hi there

We are sorry to hear that.

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/adobe-preflight-tool-loads-but-is-blank/m-p/13788... and see if that works.

Hope it will help.

~Amal

[Felipe Seiber · Accepted solution]

Now I am getting a new error. 

[Amal. · Accepted solution]

Hi there

Sorry to hear that, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/preflight-error-unable-to-copy-the-user-specific-...

Let us know how it goes.

~Amal

[Felipe Seiber]

That finall resolved the issue. Thank you!

[Amal.]

Hi there

We are glad to hear that.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

~Amal