This happens occassionally across the whole organization. When we receive a PDF and in the first "Fill and Sign" attempt, the selected signature disappears when we paste it onto the form. In the 2nd attempt, the signature remains. So some users who do not notice the first attempted signature has disappeared and email the "approved" form with missing signature.
Hope you are doing well and thanks for reaching out.
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.
Also try to repair the installation from the help menu (Win Only) and see if that works.
In the Adobe Acrobat Diagnostics dialog box, select Advanced logs, and then select the following options: Acrobat process monitor: Gather currently running Acrobat processes using Procmon. Systems apps information: Gather installed Acrobat version information.
This issue happens only on certain PDF across the organization. It may not occur again on the same PDF after further actions (like updates, printing etc.), but it is inconsistent. Refer to attached the video. You will see that the first signature disappears after signing. Only when I try again will it "stays".
Due to company policy, we are not allowed to install log collector.
Hello. I don't have a solution but would like to share that I have the exact same issue. Some PDFs work fine, others consistently have this issue. I also tried recreating a pdf from the same source as a failing one, and that new one was fine. Printing or re-saving does not solve the issue.
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