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No consigo realizar una firma digital

New Here ,
Dec 12, 2022 Dec 12, 2022

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Estoy intentando firmar digitalmente, con mi certificado digital oficial y, aunque lo entro en la aplicación, cuando solicito firmar, no aparece para seleccionarlo.

¿Me pueden ayudar?

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Security digital signatures and esignatures

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Hi @lluïsaa93860988,

 

Hope you are doing well. Sorry for your experience with Acrobat DC.

 

Would you mind sharing the issuer of the certificates for a better understanding and assistance? Also, a screen recording of the workflow would be great for better understanding.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Dec 13, 2022 Dec 13, 2022

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El emisor del certificado es la Fábrica Nacional de Moneda y Timbre (FNMT).Captura (5).JPGCaptura (4).JPGCaptura (3).JPGCaptura (2).JPGCaptura (1).JPG

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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@lluïsaa93860988,

 

Thank you for sharing the information.

 

The issue with FNMT certificates have been identified by our team and a bug is logged. We are working on it to get it fixed in the upcoming updates.

 

We request your kind understanding and patience.

 

-Souvik.

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New Here ,
Dec 14, 2022 Dec 14, 2022

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Gracias, espero sus noticias.

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